This code is applicable when a period of healing is required prior to the fabrication and seat of the permanent prosthetic. It is viable and necessary but with insurance policy provisions may be excluded as a payable code or will be considered as “inclusive” of the...
By Sally McKenzie, CEO of McKenzie Management Dental offices are busy places. Team members have various tasks they need to complete throughout the day, which is why they often see answering patient phone calls as an unwelcome distraction. Instead of focusing on scheduling patients who...
A word that strikes fear in every person’s mind who files insurance claims: DENIAL How can this be? You know you did everything right but now you have to appeal the claim. To get paid you must put in time and accuracy to get results. How to...
Patient’s want an appointment not an excuse. If you pre-appoint most or all of your hygiene patients, you certainly have a satisfying feeling when you look ahead into the appointment book and see little to no openings. Thoughts of “Wow, patients love us”, “We are in...
How often is the practice thrown off by patients who are habitually late or just don’t show up even after being confirmed? Everyone knows how annoying this is and what it does to the schedule let alone the doctors nerves. What about staff members who do...
While you are in the middle of scheduling a patient's next appointment, he tells you that he has a new address. Did you know that you don't have to close out of the Appointment Book (and lose the appointment information you've already entered) to edit...
Sometimes even seemingly straightforward billing problems take months to resolve. When Jane Smith was hospitalized in central Virginia following a diagnosis of cancer a few years ago, she received a $1,600 bill from the hospital because she had stayed in a private room, which their...
New codes as of January 1, 2018 include something very interesting: D9995 Teledentistry--synchronous real-time encounter--This is reported in addition to other procedures such as diagnostic to the patient on the date of service D9996 Teledentistry--asynchronous; information stored and forwarded to dentist for subsequent review--also reported...
April Wickham has been a part of eAssist since October of 2017. She enjoys working in the dental billing field because she is able to help the doctor earn the most money because reimbursement is already so minimum. She loves being able to help give...
By Sally McKenzie, CEO of McKenzie Management To build a successful practice, dentists and their team members need to focus on earning patient loyalty. Attracting new patients to the office simply isn’t enough. Dental teams have to find ways to keep patients coming back, which, unfortunately,...
By: Belle DuCharme, CDPMA, CDC A healthy practice needs these three “C's” of success. Let’s examine your cash, credit and customers: How about cash? What is your production and collection statistics? Are you producing to a goal set based on your realistic overhead plus margin for growth?...
By: Belle DuCharme, CDPMA, CDC Working in the environment of the average dental practice involves close contact with fellow workers, patients, vendors and the boss or dentist CEO. There is much emphasis placed on “teamwork” because it is necessary to get through the highly structured day...
