Dental Billing

A concerned dentist asks the question: “I would like my front office team to be able to collect the money owed including the coinsurance from the insurance estimate. Can you advise the best way?  Please help them understand what to do to collect at the desk.” The...

We in the business of dentistry know that dental insurance is not insurance at all. Real insurance is designed to cover catastrophic losses such as a life threatening medical crisis or a totaled car. Routine dental care is certainly not catastrophic, so “dental insurance” is...

Telephone patient scheduling requires skill, professionalism, confidence and finesse---not something you can easily find without training and experience. For these skills, you don’t need a dental background, but you do need to be instructed on the practices scheduling protocols.  Before you start scheduling by phone...

Documenting the dental claim *This document does not address policy manual provisions and limitations imposed by each plan that may deny a claim regardless of accurate clinical documentation) What is PSRP/SRP Periodontal scaling and root planing, per quadrant involves instrumentation of the crown and root surfaces of the...

Some patient friendly products found at the CDA in Anaheim this May Waterpik Sonic Fusion You’ve got to get this one! The new Sonic-Fusion (electric brush and flosser combined) features specially engineered Waterpik Water Flosser and Sonic Toothbrush technologies, as well as the following: Compact, all-in-one design...

If the insurance company has made a processing mistake that can be verified the answer is YES! Many PPO contracts have in the fine print that a dentist must reimburse any amount requested by the payer, even if the error is the insurance company alone.   The...

You may have the best interactive website in town, a beautiful facility with Cad cam technology and Cone beam but it doesn’t matter if patients are soured by the person(s) answering your phone.   Excellent phone skills require training to ensure that the person answering...

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