Dental Billing

A concerned dentist asks the question: “I would like my front office team to be able to collect the money owed including the coinsurance from the insurance estimate. Can you advise the best way?  Please help them understand what to do to collect at the desk.” The...

We in the business of dentistry know that dental insurance is not insurance at all. Real insurance is designed to cover catastrophic losses such as a life threatening medical crisis or a totaled car. Routine dental care is certainly not catastrophic, so “dental insurance” is...

Telephone patient scheduling requires skill, professionalism, confidence and finesse---not something you can easily find without training and experience. For these skills, you don’t need a dental background, but you do need to be instructed on the practices scheduling protocols.  Before you start scheduling by phone...

Documenting the dental claim *This document does not address policy manual provisions and limitations imposed by each plan that may deny a claim regardless of accurate clinical documentation) What is PSRP/SRP Periodontal scaling and root planing, per quadrant involves instrumentation of the crown and root surfaces of the...

Now I have heard it all.  Patients receiving bills for ER visits that were ruled Non-emergency by their insurance company.  Yes, Anthem Blue has denied thousands of claims after review of treatment for ailments determined not a serious health risk. So, if you think you are...