Engaging Your Patients in Health Goals Conversations

A concerned dentist asks the question: “I would like my front office team to be able to collect the money owed including the coinsurance from the insurance estimate. Can you advise the best way?  Please help them understand what to do to collect at the desk.” The...

We in the business of dentistry know that dental insurance is not insurance at all. Real insurance is designed to cover catastrophic losses such as a life threatening medical crisis or a totaled car. Routine dental care is certainly not catastrophic, so “dental insurance” is...

From Jackie Koontz, Kaizen Coach and Account Executive In January of 2015, one of my offices had a patient present for a routine crown and buildup replacement. I went ahead and billed the patient's insurance through Cigna for the services. On March 2nd of 2015 I...

Employees are a company's greatest asset - they're your competitive advantage. You want to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.   Anne M. Mulcahy In business it is important...

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