For example: When your office is unaware of insurance details, the claim that is submitted could be denied. Your patient then gets sent an unexpected statement and are upset that the treatment estimate presented to them was incorrect. As a result your patient informs you they will never return to your office.
What if all of this could have been avoided by having your office simply verify the patient’s benefits prior to their appointment? The treatment plan could have been presented with an accurate estimated amount, the patient’s estimated copayment would be made at the office visit, and your patient would become a loyal, happier, and trusting patient.
It is said that a happy patient is a good salesperson for your practice and an unhappy patient is doubly effective at taking business away. Which scenario would you prefer to find yourself in?
Insurance verification is extremely time consuming for your front desk. Full benefit breakdowns are not always available online, and when your staff calls to speak to a representative, the wait times can range from 20-45 minutes per verification. Time that could be better spent focusing on other duties within the office.
Eliminate patient unhappiness, collection issues, and decrease accounts receivable in your practice with one simple and affordable program.