We have all been there; you pick up the phone and your patient on the other end wants to cancel their appointment. What do you do next? How are you currently handling these phone calls? We believe an important part of controlling cancellations is seeking to...
It goes without saying that cancellations cause chaos. Phones ringing off the line, frustrated clinicians, and inflated overhead costs are just some of the things to expect if your patients are regularly canceling. A recent study determined that 10% of all dental appointments are canceled. At...
Last minute cancellations are the bane of every dentist’s existence, and it isn’t always easy to figure out the “why”. Are your patients simply forgetful? Or is there a genuine lack of communication making things more difficult in the days leading up to their appointment?...
Dental practice overhead is the proverbial elephant in the room. It’s extremely large, brightly colored, and hard to miss. It wants you to pay attention to it. The age-old wisdom of how to eat an elephant is “one bite at a time”, and the first...
You may be experiencing an influx of patients, which is probably something you have seen many times in the past. Spring, summer, and fall break — not to mention the last few weeks of the year — are traditionally very busy times for dental offices...
You undoubtedly track at least a few metrics or KPIs (key performance indicators) as a way of measuring the growth and profitability of your dental practice. You’ve probably set goals to do at least somewhat better. But why not set goals to do a lot...
Amazon has grown into the world’s largest online marketplace by providing people access to… well… pretty much everything you could possibly need or want. And usually at the best prices, due to volume buying power. And they make it incredibly easy. Have you ever thought...
Does your dental practice still receive paper checks from insurance carriers? Insurance payments on services rendered could be hitting your practice bank account much sooner with EFT payments. You may have considered switching to EFT payments, but just haven’t had time. But you also don’t...
A dental office isn’t always the easiest place to work, and the administrative staff has a long list of responsibilities that includes patient collections, customer service, dental billing processes, and so much more. These all add up to an overwhelming day-to-day workload. If you’re not...
The COVID-19 pandemic has made everyone realize how important accessible health care is to the strength of our economy and the literal health of our country. For dental practitioners, this means taking care of the customers you’ve seen for years, and new ones who might...
