Most patients aren’t ready to commit to treatment right after the initial case presentation. They want to think about their options and talk it all over with their spouse—which is understandable, yet frustrating for dentists and their team members. The good news is, you can get...
March heralds a new Spring so let’s get rid of the cobwebs of a boring, lackluster dental practice. When winter is over, thoughts go to opening the doors, letting in fresh air and spring cleaning. Let’s open our hearts and minds to ways to bring...
When you practice dentistry, you know that there are always at least a thousand things that need to get done. Real estate, dental insurance billing, and customer service relations tend to top the list of the biggest stressors for new and established business. No matter...
As a dental practice manager, your duties are many and varied. Ensuring that each of your employees is performing at their best can sometimes seem like an insurmountable task. Luckily there are a number of ways to consistently make that happen. “Corporate mindfulness” is a...
Opening and maintaining a dental practice is incredibly difficult. There isn’t a singular component that guarantees success, but being mindful of industry changes and branding your services are some steps you can take in order to best combat the traditional rigors of business management. By...
Your “Net Promoter Score” (NPS) is a metric that quantifies the question: “How likely is it that you would recommend us to a friend or colleague?” Using a simple rubric, you create a recommendation survey with a scale of 1-10. Your customer’s responses are then...
Team members play a large role in a dental practice’s success. Without a strong team of professionals who share your vision and support you, your practice will struggle. But if you have a solid team in place with individuals who are ready to do their...
Most dental practices will estimate insurance payments based on the benefits statement and then submit the claim for payment after services are rendered. The patient is trusting that the business coordinator has the correct information and the insurance will pay as demonstrated on the treatment...
For your practice to reach true success and profitability, you need to develop a large base of loyal patients who accept treatment and refer. Increasing the number of patients you attract to the practice each month and focusing on creating an exceptional experience during their...
Mass advertising can help build brands, but authenticity is what makes them last. If people believe they share values with a company, they will stay loyal to the brand. Howard Schultz The word “branding” may sound like something in the arsenal of a marketing professional who...