Dental Claims & Dental Billing Developments & Insights Blog

I had a claim that Aetna kept denying, perio maint, due to lack of perio history. Aetna paid on perio maint prior in 2018 - just under a different group. The rep kept stating since no perio history on the new group they couldn’t pay...

Marcie Nguyen has been a part of the eAssist team for the past 4 years. She loves puzzles, challenges and helping people. She loves that her job has a direct impact on the well-being of others, and that makes her happy! Marcie loved the idea...

Over several years there have evolved many changes in the delivery of dentistry, the new and improved technology, materials, new methods of diagnosing and treatment of dental disease and the medical breakthroughs affecting the success of dental treatment and patient wellbeing. What I haven't witnessed...

Calling CIGNA on an unpaid claim can be frustrating! I called on a build up for #30 to give the Cerec information to have it reprocessed(same day crown) and the rep told me that per Cigna guidelines they will not approve the build-up and it...

I love stories of success from those who came from nothing in the material sense but had so much in the most important of senses--optimism and collective positive drive.  The story of Bert Jacobs and his company “Life is Good” is not just about tee...

Crown--Porcelain Fused to Noble Metal D2752 When you are submitting a claim and the evidence to support the claim doesn’t show in the x-ray-look for an intra-oral photo of the tooth.  Does the photo support the need for the full crown procedure? The next...

Sally Ward has been a part of the eAssist team for the last 16 months. She currently serves as an AM! She enjoys the challenge of getting those tough claims paid. She says it feels almost like she won the battle with the insurance company....