Dental Billing

Dental Insurance Billing Service PLATFORM

Solve your accounts receivable problems with the nation’s leading dental insurance billing system.

Net more revenue with eAssist.

The nation's leading platform for outsourced dental billing

Our Dental Insurance Billing Service Platform

Our platform facilitates Dental Insurance Billing and Patient Billing. Our primary goal is to assist your office in collecting all insurance money that is rightfully owed to you. Increase your income by outsourcing your billing.

Dr. James Anderson, CEO and Sandy Odle, CXO had the opportunity to sit down with Fox News correspondent Kathy Ireland and discuss eAssist Dental Solutions. They chatted about our dental billing service platform and how we are revolutionizing dental billing through our outsourcing technology/system.

All Features of the eAssist Dental Billing Service Platform

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EOBs Posted Daily

All insurance payments and insurance contract adjustments are posted to the patient ledgers accurately and timely – within 24 business hours after the EOB is scanned by your office. We recommend depositing the checks the next day, ensuring that daily deposits balance with what is posted daily. Your team of dental insurance billing specialists, that are part of our platform network, will communicate daily with you and/or your office manager via email to verify end-of-day balancing.

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Primary & Secondary
Claims Submitted Daily

All dental insurance billing claims for primary and secondary claims are sent electronically, daily. Preauthorizations will be sent to insurance companies when requested. Our platform utilizes your current electronic claims system. If you are currently sending paper claims, your hired dental billing specialists can assist you in setting up electronic claims at no additional cost. Every claim is reviewed before it is sent to an insurance company to ensure that the claim will not be denied over a clerical error, which typically occurs 3-4 times per week in most dental offices.

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Insurance Aging Report Focus

The Insurance Aging Report is analyzed each month and diligently “worked” by your dental billing specialists. You will receive daily summaries that track how many overdue claims were appealed, how much money was collected, and what your current accounts receivable balances are between 30-60 days overdue, 60-90 days overdue, and past 90 days overdue. If there are any outstanding balances that you prefer not be pursued, please communicate that to your team via email to ensure that all patient communication guidelines meet your expectations.

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Review All Denied Claims

Some denied claims shouldn't be closed right away. If a claim is denied, it is referred to your hired dental billing specialists to investigate the cause and appeal the claim if it is appealable. This attention to detail is how we work to collect outstanding balances that are rightfully yours as quickly as possible.

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Electronic Attachments
Used When Available

Electronic attachments will be sent with all claims, when necessary and available. If an insurance company will not accept electronic attachments, your hired dental billing platform specialists will process a paper attachment through the mail. The postage for these will be added to your monthly invoice. If you are currently not submitting claims electronically, your dental billing specialists can assist you with setting up the electronic claim and attachment feature within your practice management software.

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Detailed Accounts Receivables Work Log

All overdue insurance balances that are thirty (30) days old or older are followed up every 14 days. Your daily report will include a summary of any accounts receivable followup from that day. A detailed list of who your dental billing specialists have been working with at the various insurance companies is available upon request. Every two to three weeks, detailed notes gathered by your dental insurance billing specialists are recorded in the claim status or patient guarantor notes in your dental management software.

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Verify Procedures that are
Not Sent to Insurance

Often we find that insurance claims are not created timely. Our platform helps ensure that this oversight is remedied.

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Missing Information is Gathered

Often, patient family files are incomplete. This will cause a claim to be denied after thirty (30) days, if not caught before the claim is sent. A typical office will usually have two or three issues like this weekly. The dental insurance billing specialists will proactively contact your patients and ask for any missing information–to complete the patient file–to ensure the most prompt payment possible. Our platform will report these errors in your daily email summary to help you better understand how we are solving your insurance collection issues.

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Daily, Weekly, & Monthly
Accountability Reports

Our platform emails daily, weeky, and monthly reports to your management staff with a summary of our insurance collection efforts, and any issues we have discovered that will slow down your team's collection efficiency. Examples of these reports can be sent to you upon request.

Our Dental Insurance Billing Service Platform Fees

The amount of work to send claims, post EOBs, appeal denied claims, and keep your over ninety days insurance accounts receivables at a minimum is variable depending on how many patients you service monthly. The fees for our platform and the insurance accounts receivables services provided by our network of dental billing specialists insurance accounts “as described in the above bullet points” are variable depending on what is collected from insurance. The following payment schedule applies for all offices:


Ideal for dental offices with insurance collections under $40,000 per month.

$1,250per location, per month


Ideal for dental offices with insurance collections between $40,000 and $100,000 per month.

3.5%per location, per month


Ideal for dental offices with insurance collections between $100,000 and $150,000 per month. Collections up to $100,000 are billed at 3.5%/month. Remaining amount over $100,000 is invoiced at 3%/month.

3%per location, per month


Ideal for dental offices with insurance collections over $150,000 per month. Insurance collections up to $100,000 are billed at 3.5%/month, between $100,000 – $150,000 are 3%/month, and anything over $150,000 is billed at 2.5%/month.

2.5%per location, per month

What you can expect with eAssist's Dental Billing
Service Platform

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Collect 100% of what’s rightfully owed

BP 1BusDay Blue

Submit clean claims
for payment within
1 business day

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Post all payments to
patient ledgers within
1 business day

Chat - outsourced dental billing company

Follow up at least
every 10 business
days on all claims that
hit 30+ days in aging

Zero Flag-outsourced dental billing company

Our achievable goal is
to get your over 90 day
insurance aging
near ZERO
(and keep it there)


Insurance Dollars Collected Through the eAssist Dental Billing Platform

Included with the eAssist Platform is a
FREE subscription to Practice Booster®

eAssist is proud to announce their partnership with Dr. Charles Blair. Practice Booster® is Dr. Charles Blair’s online complement to his “Coding with Confidence” book.

THIS amazing online resource helps you:
  • arrow iconProperly bill for your dental procedures
  • arrow iconPrepare all required documentation
    for accurate submission of claims
  • arrow iconEliminate coding errors
  • arrow iconIncrease your production and maximize your insurance reimbursement

Any technical questions?

You might be wondering if your practice management software is compatible with our platform and services, what if any I.T. requirements are necessary, or whether or not we handle your money. These and other technical questions are answered in our FAQ.

Patient Billing

Recommended Add-on

Patient Billing

eAssist Dental Billing Platform clients that bundle Dental Insurance Billing with Patient Billing see the optimum results. These two platform services fit together like peanut butter and jelly.

Learn More

Get started with the eAssist platform today

Dental Billing