The role of dental billing within your practice

Your practice thrives on cash flow from insurance and patient reimbursements. You provide dental services each day, and you should be getting 100% of what you’re rightfully owed from each treatment. If not, you could be missing out on opportunities to scale and grow your patient base. Your dental billers are your lifeline to sustainable profit and an efficient revenue cycle. Without dedicated attention, your finances can suffer, and patients will notice inaccuracies in statements and charges. Let’s take a look at what a dental biller can do for your practice, and how to find someone best qualified to take charge of your claims processing.

What does a dental biller do for my practice?

You may be thinking “Doesn’t my front office staff already take care of this?” and you would be correct. However, for most practices, your staff are busy with patient greetings, appointment bookings, and ledger balancing. The time required to draft and submit a clean dental billing claim can become few and far between. However, by outsourcing your billing processes, your practice can open up a new lifeline to sustainable cash flow and peace of mind.

Take a look at a day in the life of the typical dental biller

Most billing professionals work from the comforts of their own home office. The day starts with initial payment posting and reconciliation for patient accounts in order to effectively balance statements.

The work of dental billing is claims processing and submission. This includes an overview of narrative structure, clinical notes, relevant x-rays, CDT codes, and attachments that work to get the claim paid quickly. Your dental biller is the eagle eyes your practice needs to make sure that everything needed to get the claim paid is on the claim itself. If an appeal is needed, billers can appeal to insurance to remedy the issue and log the solution for future reference.

Your dental biller also has the ability to send out billing statements for your most recent patients in order to courteously remind them of their obligation. It’s all in a day’s work for your biller, and a dedicated part of an efficient revenue cycle for your practice.

What questions do I ask a prospective dental biller?

Once you find an individual biller or platform, you can start thinking about the qualifications you personally require as well as what professional obligations the average insurance processor should adhere to. Ask questions like:

Are you aware of recent coding changes that could potentially change reimbursement rates?
How quickly can I reduce my over 90 AR?
How do I know if outsourcing is right for my practice?

Your biller should be able to answer these questions and more. As well as this, they should have some experience working in a dental office as well as from home in order to take advantage of the unique skillset required for efficient billing work.

How do I know my dental biller is qualified?

A qualified dental biller already knows the ropes when it comes to claim submission and task management for your practice. But how can you give your staff an edge right now? Dental Zing offers professional CE courses for billers of all skill levels and experience that you can stream from the comfort of your home or office.

What if I need help finding a dental biller?

The eAssist Dental Solutions platform offers your practice unprecedented access to dental billers across the country. Our outsourcing platform can help with a number of revenue cycle necessities like:

Your journey to profitability can start today with a quick consultation with one of our Business Development Specialists. You tell us where you’d like your practice to succeed. Whether you need a dedicated billing specialist or a better way to manage patient scheduling, we have you covered. It’s possible to get 100% of what you’re rightfully owed. Learn what makes eAssist the nation’s leading platform provider of outsourced dental billing services by scheduling a call below.