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Dental Practice
Coronavirus (COVID-19)
Disaster Relief Resources

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nation’s leader
in dental billing

Need help? Contact your eAssist Team or call 1-844-eAssist

During times of instability and uncertainty, it is important to remember the things you can rely on; eAssist is one of those things. We know all of this can be overwhelming, so we’re providing loan options, CARES Act updates, financial tips and other helpful resources to give as much peace of mind and financial relief as possible during the Coronavirus (COVID-19) pandemic.

If you have questions or need help with any of these items — whether you’re an eAssist client or not — our team is here to serve you. No cost. No obligation. We will do everything we can to help every dental practice survive this crisis.

eAssist is not giving any tax or legal advice. Clients and others should independently confirm all information and work with their professional advisors to identify and implement recommendations appropriate in their particular circumstances.

eAssist Clients

If you’re an eAssist client, you can contact your Success Consultant or Team Leader and they will gladly help you with loan applications or other assistance. If you aren’t sure how to contact your eAssist team, please call 1-844-eAssist and we can provide their contact information to you.

Non-eAssist Clients

If you’re not an eAssist client, we still want to help! Please call 1-844-eAssist and our team will help walk you through loan options, applications, and other resources to help you.

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Small Business Administration (SBA) CARES Act Information

The CARES Act will provide much needed working capital to dentists during this crisis through three Small Business Administration (SBA) loan options. Our team has reviewed and analyzed the bill, providing a high-level summary of each loan option below. As more information develops, we will update this page, so check back frequently.

Each of the three SBA loan options has different benefits, requirements and eligibility. If you aren’t sure which option is best for your situation right now, It doesn’t hurt to apply for more than one loan—but you can only choose one to receive money from.

Loan OPTION 1

The SBA Economic Injury Disaster Loan (EIDL)

Get Help Applying

Our eAssist Team is here and ready to help you complete your SBA EIDL Application. You can click here to email us, or call 1-844-eAssist for help. This service is free of charge, whether your’re an eAssist client or not.

Maximum Amount of the Loan:

$2 million

Interest Rate

3.75% for small businesses; 2.75% for non-profits

Eligibility

Any business concern non-profit organization (501(c)3), veterans organization (501(c)19) or tribal business which employs less than 500 employees (per location) or meets size standard. Sole proprietors, independent contractors, and eligible self-employed individuals. Nonprofits receiving Medicaid expenses are ineligible.

Turnaround Time
  1. For the first 1,000,000 entities, a cash grant that does not have to be repaid of $10,000 is available within 3 days. (A provision to set aside $10 billion to be used directly for this purpose is in the CARES Act--hence the reason why this 10,000 grant is limited).
  2. The rest of the loan may take 3-6 months before the money is received.
Term

Up to 30 years

Deferment

Up to 6 months

Personal Guarantee

Required, but may be waived—yet to be determined.

Forgiveness

$10,000 of any cash advance, if used to maintain payroll and monthly expenses.

Loan OPTION 2

The SBA 7(a) Express Loan

Get Help Applying

You can apply for an SBA 7(a) Express Loan at many local banks. You can find a list of approved SBA lenders here. Alternatively, you can apply through a broker like Lendio.com for no additional fee.

Maximum Amount of the Loan:

$1 million

Interest Rate

4% (maximum)

Eligibility

Any business concern non-profit organization (501(c)3), veterans organization (501(c)19) or tribal business which employs less than 500 employees (per location) or meets size standard. Sole proprietors, independent contractors, and eligible self-employed individuals. Nonprofits receiving Medicaid expenses are ineligible.

Turnaround Time

36 hours

Term

10 years

Deferment

Up to 6 months

Personal Guarantee

Not required

Collateral

Not required for loans up to $25,000; may be required for more than that

Usage of Loan Proceeds

The SBA enforces limitations on how a business owner can use the funds provided. The funds must be used in accordance with the guidelines for SBA 7(a) loan usage. That said, SBA loans are well known to cover a wide variety of central business activities, making them an invaluable resource for any small business. You can find a summary of acceptable uses for SBA 7(a) Loan Proceeds here.

Loan OPTION 3

The SBA 7(a) Paycheck Protection
Program (PPP) Loan

Get Help Applying

You can apply for an SBA 7(a) Paycheck Protection Program (PPP) Loan at many local banks. You can find a list of approved SBA lenders here. Alternatively, you can apply through a broker like Lendio.com for no additional fee.

Maximum Amount of the Loan:

2.5 times the employer’s average payroll costs during the 1-year period before the loan is taken, up to $10 million. Which includes the following:

  • Wages (W2 employees and independent contractors)
  • Tips
  • Family Medical Leave (FML)
  • Health benefits
  • Retirement
  • State and local taxes
Interest Rate

4% (maximum)

Eligibility

Any business concern non-profit organization (501(c)3), veterans organization (501(c)19) or tribal business which employs less than 500 employees (per location) or meets size standard. Sole proprietors, independent contractors, and eligible self-employed individuals. Nonprofits receiving Medicaid expenses are ineligible.

Turnaround Time

2 weeks

Term

10 years (anything left over that isn’t forgiven)

Deferment

Up to 6 months

Personal Guarantee

Not required

Forgiveness

This loan does have a forgiveness feature that begins on the date your loan originates, if the funds are used within 8 weeks. Forgiveness of the loan is allowed even if you laid off employees after Feb 15, so long as you rehire to the same number of full-time employees by June 30, 2020. If you don’t rehire the same number of full-time employees, a portion of your loan will not be forgiven (a formula is used). Applicable payments made on the following items may be eligible for forgiveness:

  • Payroll (including paid sick, medical or family leave)
  • Group health benefits
  • Rent
  • Mortgage interest
  • Utilities

Loan forgiveness rules:

  • The maximum forgiveness period covers 8 weeks and starts at the loan origination date.
  • The amount of forgiveness can be reduced by any change in staffing or payroll expenses.
  • Amounts forgiven shall be excluded from taxable income.
  • Businesses may not be forgiven for amounts paid for leave if they are eligible for a tax credit to offset the cost.
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WEBINAR RECORDING AVAILABLE

What the $2 Trillion CARES Act
Means for Dentistry’s Survival &
Which SBA Loan Option is Best
for Your Dental Practice

Panelists: Warren Willis, DMD,
Taylor Anderson, JD, MBA, Brian Borg, DMD,
and James Anderson, DMD

18 Immediate Actions for Dentists to Get Financial Relief

  1. Apply for a Small Business Administration Loan. There are three options available from the CARES Act: SBA Economic Injury Disaster Loan (EIDL), the SBA 7(a) Express Loan, or the SBA 7(a) Paycheck Protection Program (PPP) Loan. If you aren’t sure which is best for your situation right now, It doesn’t hurt to apply for all three—but you can only choose one to receive money from

  2. Check the eAssist Dental Financial Relief Map for more information relief loans in your state. There may be additional disaster recovery funds available from your local and state governments. Go to map

  3. Call your business insurance provider to talk about disaster coverage options.

  4. Stop all tax payments to the IRS. Even 2020 quarterly tax estimates. Note that the 2019 tax filing deadline has been extended to at least July 15th.More info

  5. Contact the bank that holds your practice loan. Ask them to stop payments and to reduce your interest rate. If they aren’t willing to reduce your rate, refinance your practice loan with an institution that will.

  6. Call your landlord and request rent abatement.

  7. Stop payments on your federal student loans.More info

  8. Call your business insurance provider to discuss if your policy will cover this disruption. Even if it doesn’t, we recommend filing a claim in the chance that laws change to force insurance companies to remove this clause.

  9. Stop non-essential autopayments withdrawing from your bank account. It's important that you pay your bills, but you want to be in control of your cash flow. Pay by check during this critical time in order to do so.

  10. Lock your credit cards (if available) or call your credit card companies and ask for new credit cards with new numbers to be sent to you in order for you to control what is being charged automatically to your cards. This will help you control what expenses you are authorizing.

  11. Don’t pay yourself as an employee or take out money as a dividend — take money as a loan instead. This is more fiscally responsible and helps approval odds for disaster relief loans—so make sure you aren’t putting yourself on payroll or receiving distributions.

  12. Refinance your mortgage, practice loan, building loan, commercial loan, and all other applicable loans. Take advantage of the interest rates while they are low and refinance while you can.

  13. Contact your utility providers, supply company, lab, and other vendors. Ask vendors for net-90 payment terms without interest (no payment needed for 90 days interest free), discounts, and put auto-orders on hold effective immediately.

  14. Guide your team to file for unemployment, even if they are working reduced hours. Your team may still qualify for unemployment-- if they’ve been furloughed or if their hours have been reduced. We do not recommend you lay off any team members at this time. Your people need your support now more than ever. It’s the right thing to do.

  15. Check the eAssist Dental Financial Relief Map for more information unemployment coverage options available in your state. Go to map

  16. Keep your cash flow up by following up on all aging and previous claims. Insurance companies are still open and paying claims. If you or your team aren’t able to do this in-house at this time, you can outsource this to eAssist. We can keep your collections and cash flow up, even if you’re facing closures—we only get paid if you get paid.

  17. Set up EFT payments from insurance companies and utilize portal submissions for claims to make sure you’re getting money in your bank account faster.

  18. Sign the ADA petition for a federal disaster relief for dental practices Sign the petition

Keeping Collections Flowing During the Coronavirus Crisis

eAssist’s core purpose is to deliver peace of mind. Right now, more than ever, we are living that purpose by helping our clients continue to see cash flow, even when facing shutdowns. We are working hard to make sure money is flowing into your practice when you need it most.

If you need help staying on top of your claims call
1-844-eAssist or click here to get started with eAssist

GET Started

eASSIST DENTAL FINANCIAL RELIEF MAP

Find your state’s disaster relief loans & financial support options for dentists and teams

Our interactive map is being updated every day, in real-time, to reflect the best disaster relief loans and financial support options for your state. Have questions or need help filing for your loan? Our eAssist team is here for you—whether you’re a client or not.

Dr. Anderson video
                message

A message from our cEO

Curveballs are hard to hit. Although we heard reports of this virus in January in China, most of us didn’t suspect that it would affect the Americas. When Rudy Gobert was diagnosed and the NBA suspended their operations, everything changed—except our core purpose. eAssist exists to “Deliver Peace of Mind.”

As we collectively pause the practice of dentistry, we invite you to allow our eAssist team members to help you get all the money that is rightfully yours not only from dental insurance companies but also from government, business insurance, and other programs.

Let us assist you in applying for an SBA disaster relief loan, file your business insurance provider claim, stop payment on student loans, help refinance your practice and commercial loans, and all other programs available right now to help you provide for your team and prepare for your eventual return to the chair.

We will help you and together we will succeed.

James V. Anderson, DMD CEO, eAssist Dental Solutions

What you can do now

Apply for all loans available in your state, check the eAssist Dental Financial Relief Map for more information on relief options in your state. If you're not sure where to start in your application for the SBA Disaster Loan, our team can help. Contact your eAssist team, or call 1-844-eAssist. We are here for you.

What we’re doing for your dental practice

We’re still fighting for every dollar rightfully owed to you.

We’re still submitting existing claims and appealing denials whether your office is open or closed.

We’re still delivering our promise of peace of mind and collect 100% of what is owed to you.

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Helping us to help you

If you decide to close your office, please keep your eAssist computers and connected devices on so we can keep your collections and billing running smoothly.

closed

What to do if your dental practice is closing due to Coronavirus (COVID-19)

Many dentists are closing their doors to help stop the spread of Coronavirus (COVID-19). If you’re one of those dentists facing temporary closings, here’s a list of things you should do before you lock your doors.

learn more
workplace

Teledentistry: What you need to know in the wake of Coronavirus (COVID-19)

With the spread of Coronavirus (COVID-19) temporarily closing offices around the country, there are more questions and demands for Teledentistry than ever. But what will insurance companies reimburse for these services?

learn more
spray

How to protect your practice and patients during the COVID-19 pandemic

The ADA, the White House, and many local and state-level governments have recommended, suggested, or enforced the shutdown of dental practices for non-essential and/or non-emergent cases.

learn more

Increase your income by
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Stop jumping through hoops for insurance companies.
Start getting paid faster with a trusted dental billing partner.

The Nation’s Leader
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Collected for Dentists Like You

Our promise to you

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Collect 100% of what’s rightfully owed to you

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Submit clean claims
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Post all payments to patient ledgers within 24 hours

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Follow up at least every
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Get the insurance over 90 to zero (and keep it there)

A dental billing company created by dentists, for dentists

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We help your staff, we don’t replace them

Think of our verified billing experts as an extension of your team. We handle the time-consuming and complicated insurance process so your in-house team can focus on patient care and experience.

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We don’t get paid unless you get paid

No startup fees. No hidden costs. Payment for our dental billing service is simply a tiered percentage of what we collect for you.

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No long-term contracts

We aren’t here to trick or trap you. If you ever decide you want to cancel our services, we make it easy with a
zero-risk month-to-month agreement.

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No software changes needed

We work with your existing practice management software. Eaglesoft, Dentrix, OpenDental, or one of the 50+ other dental softwares out there — we know it and we have you covered.

Dental billing has evolved

Don’t live in the dental billing “dark ages” doing things the old way. Our tech-powered, future-focused solutions eliminate wasted time, increase your income and reduce stress for you and your team.

The Old Way

VS.

The eAssist Way

Wasted Time

Countless hours lost to phone tag,
denials, and complex processes created by insurance companies.

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EASE & SIMPLICITY

We securely integrate with your existing software and in-house team to ensure efficient and profit-focused processes.

UNRELIABLE COLLECTIONS

As your aging grows, your collections suffer — making your biggest source of income unpredictable and cash flow inconsistent.

DONE FOR YOU

We remotely submit clean claims, work aging, post payments and adjustments, update patient
ledgers, appeal denials and more.

INEFFICIENT PROCESSING

Insurance claims and codes are more complex than ever. Specialized expertise is becoming more of a necessity than a convenience.

PROVEN PROCESS

We’ve collected more money for more
dentists for longer than any other company
out there. We invented and perfected the dental billing process. We are the experts.

PATIENT CARE SUFFERS

With so much to keep track of, you lose sight of what really matters: taking care of your patients.

MULTIPLIED INCOME

Daily claim submissions, less rejections, timely appeals and steady focus on your aging means you’ll make more than ever.

OVERWHELMING FRUSTRATION

You and your team are left feeling defeated and cheated out of what you are rightfully owed.

PEACE OF MIND

Never again will anyone or anything threaten your practice collections.

Get a smarter all-in-one dental billing solution.

What you can do with eAssist

Our comprehensive suite of services includes dental billing, insurance verification,
credentialing and accounting — just to name a few.

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Dental Billing & Collections

Collect what you’re rightfully owed from insurance companies.

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Patient Statement
Billing & Collections

We use friendly and effective strategies that get outstanding patient balances paid.

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Insurance Verification

Less denials and more reimbursements at incredibly affordable prices.

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Accounting & Bookkeeping

We go beyond balancing books.
We deliver financial peace of mind.

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Insurance Ready Credentialing

Fast and easy in-network enrollment with PPO, HMO, DMO and Medicaid.

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Dental Medical Billing & Collections

Getting medical claims paid is complicated, but our dental medical billing service isn't.

eAssist Dental Billing Reviews

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