This is why dental practices need eAssist, so their patients don’t have to suffer like this poor patient: A frustrated patient’s story: I had a root canal performed on 6/14. I have primary dental coverage through former employer with BCBS, and secondary dental coverage with current employer...
This code is overused and misused in many situations. To understand it’s true application read the definitions from Coding with Confidence by Charles Blair, DDS http://drcharlesblair.com/ According to Dr. Blair “A core build-up(no longer called crown build-up) must be necessary for crown retention to be considered...
It isn’t easy to be a truly excellent dental practice. It’s something I’m sure your dental team strives for every day, whether it’s in the care you provide for your patients or the overall experience you create, but unless it’s really a focus in your...
“Plan your work for today and every day, then work your plan.” Margaret Thatcher The reason that it takes several minutes to schedule someone who calls in on the phone is that the schedule rarely lends itself to the “perfect” place to put people, especially new...
As dental providers, we encourage our patients daily to achieve the best health possible by offering solutions to care. Building relationships with your patients involves thinking of them long term and that each encounter builds on that relationship. What are their goals for health five...
Jackie Koontz, AE, Kaizen Coach Appeal letter for crown and build-up: To Whom It May Concern: I am writing to you to today to express my deep concerns over the gross mishandling of Dewayne's claim for #31 crown and buildup and wrongful denial. On 4/18/18 our...
NPS or Net Promoter Score was introduced by Fred Reichheld 15 years ago in his Harvard Business Review article “The One Number You Need to Grow.” and since then elitist companies have tracked their NPS scores, implemented the feedback they received into their systems and...
It is frustrating to submit a code that is correct and have an insurance company change the code to an alternate benefit. Can they really do that? No, they can’t. What they can do is to “remap” the reimbursement to another code. Remapping defined is...
Follow these tips By Sally McKenzie, CEO of McKenzie Management Attracting patients to a dental practice isn’t easy—and neither is getting them to come back once you do. You don’t know how many times a new patient has come in once, scheduled another appointment before...
eAssist Dental Solutions was founded with a primary goal: make outsourced dental billing more accessible and profitable for dental practices. Instead of relying on the old methods of insurance billing, eAssist created a culture of “by dentists, for dentists” that has given us the premier...
By Belle DuCharme, RDA, CDPMA There is much confusion over how to chart clinical observations, diagnosis and treatment and then edit it into a narrative for the insurance company. Narratives need to be short (about 80-150 characters) but clinical notes can be as long and detailed...
To be a true eAssister is to never take no for an answer, especially when it comes to helping our dental practices getting claims paid. When the insurance company denies the claim, we fall into action just like in the story of Lt. Rowan in...
