How eAssist’s Full Schedule Revolutionizes Dental Patient Recall

Learning how to retain dental patients can seem like both an art and a science. What happened to last week’s stacked and packed appointments? Or that one family that recently moved, had a consultation, and hasn’t been back? When you run a dental practice, your patients are your lifeblood. Without nurturing that relationship, profit and their oral health care can fall through the cracks. No dentist wants to be on the other end of the line being told “Well, I would have scheduled, but no one reached out.” The eAssist Dental Solutions platform is here to help with your patient retention plans. Let’s look at how our Full Schedule platform can improve patient recall.

What does Full Schedule allow my practice to do?

Patient recall is an important part of your revenue cycle management. Without careful nurturing, patients can fall through the cracks over the weeks and months between appointments. Yet, no one wants to be harassed by “When are you coming back?” emails and texts, and depending on your patient’s preferences, they may simply choose to ignore you.

What can I do to increase my dental patient retention?

There are a number of tips you can utilize to get patients in the chair. Starting from the ground up, take stock of the practice itself:

• Is it clean, modern, and inviting?
• Are there hygiene options publicly available, such as wipes, masks, and hand sanitizer?
• Is the sitting area free of clutter, with current magazines and educational material?

Noticing the little things, like sitting in your own chairs, can give you an even better idea of the patient experience. The best practices are comfortable, inviting, and clean. Have you heard anything different from patients or staff? Each piece of constructive criticism can help build up your patient retention chops.

How to retain dental patients by innovating

Maybe you’re thinking about what you need to create a “quick start” plan that helps your practice in the long term.

• Adjust office hours
  Consider offering weekend appointments for a few hours in order to prevent schedule conflicts with patients who only have weekends off
• Insurance verification
  Don’t let patient coverage limits scare them from receiving essential treatment, always verify before the appointment
• Follow-up appointments at time of service
  Ensure that you’re scheduling the next appointment during the current one to prevent having to backtrack later on

What can I expect when outsourcing to the eAssist platform?

Full Schedule takes the burden of reaching out to patients from you and your staff. Instead of having to call potentially dozens of patients, you can rest easy with the peace of mind in knowing they are being approached by real people. We start by working the last six months of patients and moving up from there.

Our Full Schedule specialists know the importance of a real person on the phone line. Whether that’s cordial conversation or a friendly reminder text, we take communication seriously. Instead of a script, expect organic, flowing conversation that addresses patient concerns.

Full Schedule knows how to retain dental patients

No robots or AI
You get personalized communication by a real person

Active referral system
Scheduling specialists can ask patients for referrals while on phone to capitalize on talk time

HIPAA secure
Compliance that helps protect patient information through both call and text

No risk to your practice
Your money back if we don’t schedule

No contracts to sign
Month to month billing

No early bird or night owl calls and texts
We only communicate with patients 8am-7pm local time

We know that your patients may have reservations about coming back to your practice. Scheduling specialists can attempt to address these issues based on your preference. Thinking someone might not know if their insurance will cover their treatment? We can let them know that you will verify their insurance to ensure that there are no surprises when they come in. Do you have patients who are nervous about going to the dentist in general? We can let them know you are available for a one-on-one chat to address their concerns.

How do I know that the eAssist platform will help me retain dental patients?

You don’t pay unless we schedule. The simplicity of this promise gives your practice the opportunity it needs to know our platform works. You get a dedicated team of scheduling specialists who are in it to win it for your practice. Getting patients in the chair means better relationships for them and your practice, along with the profit that comes with professional dental care. These are our brand promises to you:

A no-risk commitment to continually scheduling patients is our goal for you. To achieve this, you can expect daily, weekly, and monthly accountability reports. Your ROI is quantified in a way that makes sense for your budget and cumulative patients in the chair.

Why should I be outsourcing to the eAssist platform?

Your practice requires a specialized touch to achieve your financial goals. Needing help with how to schedule dental patients is just one piece of the cash flow puzzle. Your staff need to be able to help the patients who are in the chair. And eAssist works to help your team, not replace them. When it comes to dental billing, scheduling, accounting and more, you can effectively put your practice on autopilot. No matter your specific needs, specialists will work with you to implement processes that can help increase revenue. Consult with a Business Development Specialist today by clicking here or using the link below. You have nothing to lose and new patients to gain. eAssist is here to help.