For us here at eAssist Dental Solutions, 2021 was a monumental year of supporting the dental industry in as many ways as possible. Our core purpose is to Deliver Peace of Mind and we are proud to be the nation’s leading dental billing platform that is doing just that for practices all over the United States of America. Our incredibly knowledgeable dental billing experts work diligently every day to improve all aspects of revenue cycle management for our clients. We truly care about the success of the dental industry and the dental practices we serve. We knew that 2021 would be a much brighter year for the dental industry, but just look at what we accomplished for our valued clients this year!
eAssist collected $1.135 billion insurance dollars in 2021
Research indicates that nearly 70% of dental practices in the United States are leaving an average of 9% of revenue on the table every month. What does this mean? The claims being sent are being denied, not received, downgraded, etc. due to missed dental billing processes. These processes are missed because of a variety of factors, but all of them result in dental practice revenue lost.
We are extremely proud to share that in 2021, eAssist Success Consultants collected an incredible $1.135 BILLION in insurance dollars rightfully owed to our valued clients. That number put us at $7.83 BILLION in total insurance collections to date! Our valued dental billing clients saw an average collection ratio of 98.94% in 2021, which is more than 8% higher than the average dental practice in the United States.
What would nearly 9% of additional revenue mean for your practice? Let’s find out.
eAssist sent 4.76 million clean claims in 2021
The key to timely reimbursement from insurance companies is sending squeaky clean claims the first time around. “Clean claims” encompasses the overall accuracy of the ADA claim form, from the patient demographics to the rendering provider — and everything in between.
eAssist Success Consultants sent a record 4.76 million clean claims in 2021 and 939,549 of those claims had attachments. This data shows that an astounding amount of routine dental care was happening in 2021 to get patients back on track!
Are you ready to send clean claims for timely reimbursement? Let’s do it!
eAssist statused over 201,691 claims in 2021
eAssist valued clients rely on their dental billing experts to follow up on outstanding insurance claims regularly and appeal when necessary. At eAssist, we fully support the appeal process, and — with a combined 15,671 years of dental billing experience — we have the knowledge needed to successfully appeal claims that are incorrectly denied or downgraded.
In 2021, eAssist Success Consultants statused (aka “worked”) over 201,691 claims and appealed more than 16,654 claims for our valued clients. This consistent work to collect 100% of what our clients are rightfully owed is a huge part of delivering peace of mind and keeping their revenue cycle management consistent.
Ready to spend less time on the phone with insurance companies, and more time on patient care? Let’s talk.
eAssist completed 301,335 insurance verifications in 2021
A huge component of sending clean claims is verifying the patient’s insurance coverage and having all of the correct information on the claim form. Accurate insurance verifications also directly impacts treatment plan acceptance, financial arrangements, and patient co-payments. It comes as no surprise that insurance verification is a tedious task that oftentimes creates a bottleneck in dental practice revenue cycle management.
There are over 200 insurance companies, more than 700 CDT procedure codes, and over 71,000 ICD-10-CM diagnosis codes. That is a lot for a dental administrator to keep up with! Thankfully, we understand and are here to help. eAssist dental billing experts completed 301,335 insurance verifications to ensure clean claims and accurate treatment plans for our valued clients.
Accurate insurance verifications directly impact your revenue cycle management. Get in on this!
eAssist sent 318,499 patient statements in 2021
In order to fully collect 100% of what is rightfully owed on services rendered, the patient co-payment needs to be collected. There are many variables that may cause a patient’s balance to be uncollected, especially when dental insurance is involved. Our valued clients that pair patient billing with dental billing have the peace of mind that ALL of their outstanding accounts receivable are being handled behind the scenes.
In 2021, eAssist Success Consultants sent 318,499 patient statements, made 60,399 patient phone calls to collect past due balances, and sent 31,098 customized patient balance letters. This freed up time for our valued clients’ office staff to provide amazing patient care…and did we mention an over 100% collection ratio every month?
Interested in learning how completely streamlining your billing processes can drastically improve your practice? Click here.
eAssist scheduled over 5,200 patients in 2021
Every dental practice owner knows that there is nothing more expensive than empty operatory chairs. Our research shows that an average hygiene appointment — and ensuing production from the doctor’s exam — leads to an average of $471 of income per visit. With a standard industry retention rate of 40%, this is definitely a major revenue cycle management roadblock!
eAssist’s new service addresses this roadblock by focusing solely on getting patients back in for routine care or treatment. eAssist Success Consultants scheduled over 5,200 patients that added over $950,000 in total revenue to our clients’ schedules. This is absolutely incredible considering this service made its debut in early 2021!
Do you want to fill your schedule in 2022? We can help.
Make 2022 the best year ever
While 2021 was beyond amazing, we know that 2022 is going to bring even bigger and better results to our valued clients. As you can see, every eAssist service is designed specifically to give you the peace of mind that you deserve and allow you to focus on what really matters: your patients. Together, we can make 2022 your best year ever! Email LearnMore@eassist.me, call 1-844-327-7478 or click here to schedule a consultation call.
Source: eAssist 2021 internal data
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