In a world where what gets measured gets managed, the patient experience is no exception. Yet in the past, this was judged more by an emotional evaluation of how a dental practice is doing, not a subjective, or quantifiable measurement. Now, Dr. Matt Allen with DifferentKind is on a mission to transform the patient experience, in a measurable and actionable way. Tune in to this episode to hear what he is up to with his amazing company, and the difference he is making in practices of all sizes.
About Dr. Matt Allen
Matthew Allen, DDS is the CEO and co-founder of DifferentKind, the dental patient experience leader. DifferentKind enables dental professionals to measure and optimize patient experiences and outcomes, driving improved business outcomes by maximizing loyalty and trust. As an expert on person-centered care, motivational interviewing, and shared decision making in dentistry, he has helped drive strategies to make dental care more human throughout the world. At DifferentKind, he’s focused on building scalable person-centered solutions to help dentistry successfully navigate the rapidly changing oral health care landscape.
About the Dental MBA Podcast
The “Dental MBA” podcast features dental business owners, industry experts and thought leaders who have an expertise in the business of dentistry. The purpose of this podcast is to educate dentists, DSOs and dental teams how to achieve a profitable and innovative dental practice or group of practices. Their opinions and recommendations are their own, and you should consult with your own professional advisors with respect to your own business. This podcast is brought to you by eAssist Dental Solutions, the nation’s leading platform for outsourced dental billing and other services.
About eAssist Dental Solutions
eAssist Dental Solutions, a Henry Schein company, is the nation’s leading platform for dental billing and patient billing services for dental offices. eAssist serves thousands of dental practices through a proprietary technology platform that connects dental practices to vetted dental billing specialists, allowing practice owners to fully outsource their billing department to eAssist. The end-to-end solution enhances a dental practice’s revenue cycle management and eases the burden on office staff, ultimately helping practices be more efficient, profitable, and patient-focused.
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