Hollister CA, June 2021 – Dr. Mark L. Stephens and his Team are eAssist’s most recent recipients of the Top Practice Award. This honor is awarded each month to two exceptional eAssist clients who embody the values of integrity, expertise and grace, while providing exemplary patient care, running efficient operations, and giving back to their communities. Presented to the practice as a whole, the award recognizes the need for a cohesive unit to run a practice to the highest standards.
Dr. Mark L. Stephens graduated with his Doctor of Dental Surgery from the prestigious Loma Linda University and continued his education with an implant continuum to master implantology. Committed to lifelong learning, he participates in numerous continuing education courses each year to stay current with the latest advancements in dentistry, especially focused in the areas of dental implants, Invisalign®, cosmetic dentistry, root canal treatment and TMD, among others.
The office is modern and has the latest technology, but as Dr. Stephens explained, “When patients visit us, they find a warm and homelike dental space designed for their comfort. Our office has an airy atmosphere with plenty of windows for natural light and great views! We have Netflix to help them pass the time during an appointment, and we even have a waiting area designed just for children.”
Dr. Stephens and the team of three make patients feel welcome and ensure every visit is convenient, comfortable, user-friendly and pleasant. They never make patients feel rushed, taking time to listen and understand each person’s unique dental needs. Then use cutting-edge tools, equipment, techniques and materials to provide high-quality, gentle care that’s efficient and comfortable… and safe. During the height of the COVID pandemic, production remained high as the team consistently demonstrated their commitment to continuing to serve their patients’ needs while ensuring their safety.
Based on the volume of 5-star reviews regularly posted on social media, Dr. Stephens and the team are undeniably achieving their mission of “working together to realize a shared vision of uncompromising excellence in dentistry” by being committed to:
- Listening to those we are privileged to serve
- Earning the trust and respect of patients, profession and community
- Exceeding your expectations
- Ensuring a creative, challenging and compassionate professional environment
- Striving for continuous improvement at all levels
The entire team knows that exceeding expectations extends to the financial aspects of the patient experience. They offer various payment and financing options, a senior discount, and regularly offer “Patient Specials” on select dental treatments, such as free consultations for Invisalign® or dental implants, to show their appreciation for the confidence and trust their patients place in them. In addition, Dr. Stephens brought eAssist on board to better handle the billing and collections function of a growing practice.
As one eAssister stated, “Dr. Stephens trusted us from the beginning; trusting us was his way of giving to his patients the best solution for his office needs. And the new office manager – brand new to the dental field – has been eager to grow and willing to learn from the eAssist team in order to provide a top-notch experience for their patients. They always make us feel respected and appreciated as an integral part of the practice team.”
About Dr. Mark L. Stephens and His Practice
Dr. Mark Stephens and his team provide a comprehensive array of treatments and use the most advanced dental technologies and labs to meet most all dental needs in their office. Services include general & family dentistry; cosmetic, restorative and implant dentistry; and sedation dentistry to patients of all ages, and as young as two years of age. The practice serves the Hollister CA and diverse surrounding communities with a staff that speaks English, Spanish and Japanese. The offer various payment and financing options, senior discounts, and regular “patient specials.”
Learn more at: https://www.drmarkstephens.com/
About eAssist Dental Solutions
eAssist Dental Solutions is the nation’s leading provider of virtual insurance and patient billing services for dental offices. The company’s end-to-end solution eases the burden on office staff, while optimizing the claims submission, appeals, and reconciliation process. We also offer a uniquely comprehensive suite of related services, ultimately helping dental practices be more efficient, profitable and patient-focused.
Learn more at: https://dentalbilling.com/
