The Honest Tooth: Your Insurance Verification FAQ

Picture this: having your own backstage revenue cycle management crew that allows your entire practice to run smoothly and profitably. One of the most important aspects of this is checking out patient insurance details ahead of time so we can avoid any surprises with dental billing claims. Not only does this make the whole pre-appointment readiness process a breeze, but it also helps patients feel more confident in knowing we’ve got their backs when it comes to handling their benefits. A thorough, consistent insurance verification process is a game changer for everyone involved! Let’s take a look at some of the more common questions I get when talking about the eAssist Insurance Verification platform.

Question:
What is the difference between “done for you” and “do it yourself” insurance verification?

Answer:

We have two options depending on your personal practice needs and software. “Done for you” is where our team enters the secured patient benefit information into the practice software. “Do it yourself” allows the office team to enter the data and save time on retrieving the benefit breakdown information.

Question:
What is Standard Verification?

Answer:

Typically, the verification process covers aspects such as plan frequencies, historical data, and benefit maximums. This basic level of benefit verification is especially useful when you need to check the details for other family members on the same insurance plan, or when you’re looking to confirm the benefits of a patient who already has a detailed record in the system from the last six months.

Question:
How does my eAssist team access the patient information?

Answer:

Do it yourself- the office would provide the needed patient information to the eAssist team, we would not be connected to the practice software. Done for you- your eAssist team would remote into the software and audit the schedule for patients the office has indicated needs verified.

Question:
What is an Extensive Verification?

Answer:

This might be a trick question, as we have two distinct options between an Extensive Verification and Premium. Here’s a quick breakdown:

• Extensive:
  This expands on information provided in the standard form, and gathers plan and code specific coverage
• Premium:
  An even greater expansion on our Extensive form, with bespoke coding and plan options as typical for your practice. If you’re looking for a completely customizable insurance verification solution, Premium is your best bet.

Question:
What is the turnaround time for verifications?

Answer:

Verifications are completed two days before the patient’s appointment but can be requested 24 hours in advance for a corresponding fee.

Why are my dental billing claims being rejected? >>>>

Question:
How detailed are the breakdowns I receive?

Answer:

We have different coverage options suited to the needs of your practice; you can also add custom coding if needed as mentioned in our Extensive and Premium insurance verification options.

Question:
How is the patient information retrieved?

Answer:

With variable options that allow you to choose what best fits the way your practice operates, here are the eAssist platform’s base insurance verification options:

• Done for You:
  Your office’s eAssist team will have software access and be able to secure the needed information to complete benefit verification
• Do it yourself:
  Your office supplies the patient information to its eAssist team to use to secure the needed information to complete benefit verification

Question:
Are you going to verify everyone on the schedule?

Answer:

We verify only the patients you select, in the manner in which you would like us to. This allows you to always be in control of the number we do each month. You’ll also receive a daily report to help keep track, making sure that we’re always held accountable to the standard of care and respect your practice and its patients deserve.

New-age insurance verification without limits

Gone are the days when your front office staff need to have an awkward conversation about what their insurance didn’t cover, or the need to pay a huge copay due to expired benefits. It’s easy to keep the power of knowledge in your pocket quite literally with the eAssist platform’s Insurance Verification solution. Schedule a no-obligation consultation below, and learn about all the different ways you can customize a solution that works for your practice and puts money in your pocket.