Your Dental Billing Platform Suite

eAssist Dental Solutions was founded with a primary goal: make outsourced dental billing more accessible and profitable for dental practices. Instead of relying on the old methods of insurance billing, eAssist created a culture of “by dentists, for dentists” that has given us the premier distinction of being the nation’s leader in dental billing outsourcing solutions. As we continue to evolve, our suite of solutions has grown to expand six core areas of dental practice management. Along with this, we provide you with accountability and transparency in reporting for each of our solutions platforms. Each of our achievable brand promises work to provide you with this transparency even before you enroll in our platform. Whether you’re looking to fill your calendar, streamline your dental billing processes, or simply balance the books each month, here are six dedicated solutions your practice can benefit from:

Dental insurance billing

Our bread-and-butter solution to your accounts receivable problems is our dental insurance billing platform. If you have a backlog of claim denials, rejections, or unpaid insurance accounts, this is your solution. By adding outsourced dental billing to your investment roster, you get the dedicated support you need to collect 100% of what you’re rightfully owed. Plus, your staff will thank you for allowing them to focus on what matters most: your patients.

Staff benefits:

• Less time spent chasing claim denials or rejections
• Focus on patients, not dollars
• No need to learn every new code change or update

Practice benefits:

• A proactive solution to “days off” and staffing shortages
• Increase your income and collections ratio
• Put your dental billing processes on autopilot

Your staff no longer needs to spend valuable time learning every new medical coding and billing rule.

What you can expect with our dental billing solutions platform:

• EOB posting with all payments, adjustments, and patient ledgers within 24 business hours after claim submission
• Primary and secondary electronic claims submitted daily using your PMS
• Aging report focus worked for 30-60, 60-90 days overdue accounts
• Review and appeal denied claims
• Electronic attachments sent with claims when available
• Accounts receivables over 30 days followed up on every 14 days
• Verifying all procedures not sent to insurance
• Gather missing information by contacting patients and updating information as needed
• Daily, weekly, and monthly accountability reporting for peace of mind

Depending on your needs, your practice may require bespoke solutions that can help you achieve your financial goals. If you are part of a multi-location practice or DSO, we can help implement customizable solutions that prevent a “one size fits all” approach to your finances.

What we promise you with our dental billing solutions platform:

• Collect 100% of what’s rightfully owed
• Submit clean claims within 1 business day
• Post all payments to patient ledgers within 1 business day
• Follow up at least every 10 business days on all claims that hit 30+ aging
• Get your over 90 to zero (and keep it there)

Patient billing

As an add-on service to our dental insurance billing solution, the patient billing platform combines the best of both worlds in maximizing revenue. Are you ready to give your staff time to dedicate to patient care instead of patient billing? Losing time in your PMS to track statements doesn’t allow you to focus on quality care. Outsourcing your patient billing can give you your peace of mind and patient-first culture back.

What we offer in our patient billing solutions platform:

• A dedicated phone line with local area code and caller ID for patients to call with account questions
• Ledger audits for claim and statement accuracy
• Personalized letters requesting payment in a professional, cordial manner
• Electronic statements sent through your PMS
• 2 phone calls to patients with overdue statements requesting payment
• Daily and weekly accountability reports
• Remove bad debts by transfer to collection agency after options exhausted

We know that being able to collect payment from patients is a huge component of your revenue cycle >>>

What we promise you with our patient billing solutions platform:

• Document at least 6 contact attempts for all outstanding patient balances
• Respond to patient inquires within 2 business days
• Accurate reporting for unpaid patient balances on daily reports
• Follow up on all statements every 30 days

Insurance verification

Insurance verification is a hugely important aspect of fulfilling our promise of collecting 100% of what is rightfully owed to you. Without sufficient verification, your patients might be getting treatment that they aren’t covered for or has lapsed without either party knowing. Often, wait times for phone verification can be anywhere from 20-45 minutes per patient. Our insurance verification platform works to prevent this through accountability in coverage before the appointment begins. To better serve the needs of your practice, our platform has two unique verification systems. Let’s break down our Standard and Extensive IV plans:

Standard:

• Plan frequencies
• History
• Benefit maximums

This option is best for when adding new family members to an existing plan or confirming benefits for existing patients.

Extensive:

• Plan coverage details
• Code specific coverage
• Expands on standard verification

Commit to a pre-appointment readiness plan today >>>

We verify and provide you with the most thorough verification breakdown you require. This option is ideal for new patients, existing patients with a new insurance plan, or simply an update for all your patients in the new year. We can also customize the full benefit breakdown for specific specialty offices.

What to expect from our insurance verification platform:

• Build trust with patients by preventing surprise bills and copays
• Cut accounts receivable through proactive patient insurance management
• Greater satisfaction and potentially increased case acceptance through trust in your practice

Accounting and bookkeeping

eAssist Dental Accounting is dental bookkeeping and accounting built by dentists for dentists. We understand the unique accounting needs that dental practices require, whether that’s reconciling EFT deposits, tracking expenses and preventing embezzlement through unbiased eyes. Your merchant statements are balanced with your day sheets, EFT insurance deposits, bank deposits and QuickBooks. Your deposits and payments are accurately reconciled with your bank. We even pay your bills through limited access accounts if you’d like us to. For your convenience, we offer two primary accounting packages include the following:

Essential Bookkeeping

Our Essential Bookkeeping Platform is what you need to relieve you of the tedium of balancing the books whenever a deposit or a bill is paid. Your accountant and whomever else you choose will have complete access to your books in real time through QuickBooks.

Advanced Bookkeeping

Take your bookkeeping to another level by adding our Advanced Bookkeeping Dental Accounting Platform with Bill Pay. We pay your bills through your bank’s bill pay through limited access accounts. Your staff no longer need to write checks to vendors or have direct access to your bank’s online account.

No matter how small or great the need, our accounting and bookkeeping platform has a customizable solution for your practice.

Patient recall and scheduling

eAssist’s Full Schedule platform is a personalized patient recall system that is built to deliver results to you by getting patients in the chair. Oftentimes, we will see new patients once or twice, but then insurance coverage, a new baby, or work get in the way of consistent oral care treatment. As dentists, we know that keeping patient smiles happy and healthy is a goal to aspire to. Educating patients about the importance of their oral healthcare has never been easier than with Full Schedule.

What to expect from the Full Schedule platform:

• Real people providing real communication to your patients via call or text
• Respect of your patient’s personal time and boundaries regarding communication preferences
• Professional and cordial representation of your practice

Of course, any patient recall strategy wouldn’t be complete without dedicated brand promises that showcase our accountability to you >>>

What we promise you with the Full Schedule platform:

• Communication between 8:00am – 7:00pm local time
• Patient recall through HIPAA-safe communication channels
• Weekly and monthly ROI reports
• You don’t pay unless your patients schedule

Credentialing

It can be difficult for dentists to repeat the credentialing process annually and remember the specific dates to re-credential. As a result, many of us can find ourselves receiving an out-of-network status notification. This can be a costly error to your practice, leading to lack of patient retention as well as lost time due to the necessity of credentialing.

What to expect from the dental credentialing platform:

• We take care of necessary documents and forms
• Knowledge of what is required for specific insurances
• Vetting in and out of network dentists
• Fee schedule updates as needed

Imagine knowing that every practitioner (and yourself) are completely covered and ready to work, all without the mountain of forms, paperwork, and hoops to jump through.

What we promise you with our credentialing platform:

• Successfully credential your providers with all requested insurances within 120 days
• 60 day notification of contract renewal dates and offer to re-credential
• Submit contracts within 2 business days of receiving completed forms and documents
• Follow up on outstanding contracts at least every 10 business days

Don’t wait to practice dentistry >>>

Achieve peace of mind with a trusted partner in dental billing

eAssist’s evolution has led us to create several platform solutions meant to encompass every aspect of dental revenue cycle management. From the moment a patient books an appointment to the minute the walk out the door, we have processes to maximize your revenue and increase collections. If you’re looking to “speak dental” with a partner that understands, schedule a consultation with a Business Development Specialist today. For your convenience, there are multiple ways you can reach us:

Email us at: learnmore@eassist.me

Speak with us toll free: 844-eAssist or 844.327.7478

You can also easily schedule a video chat using the clickable link below.

We are standing by to discuss the unique needs of your practice. No matter where you want to go in the future, eAssist can help you get there.