There’s a new normal in dental billing: outsourcing. With all the time spent on the phone with insurance companies over denied or reduced claims, office managers and dentists across the country are looking for better ways to prioritize their time, efficiency, and revenue. Of course, with a need comes both change and options, and there are now dozens of dental billing outsourcing companies in the U.S.A. Choosing between them can seem daunting at first, but breaking down their differences through pricing, services, and accessibility makes the choice much easier.

Are you considering outsourcing your dental insurance billing? In this article, we break down two dental billing outsourcing companies in the U.S.A: Dynamic Dental Solutions and eAssist Dental Solutions. We will also give you three practical tips to ensure you choose the best dental billing outsourcing company for your practice needs. Keep in mind that further research should involve both the needs of your practice and your financial goals. Are you looking for a partner in reducing costs? Do you want a company to replace or work with your existing team? By taking stock of your practice’s future growth, you’ll be better able to make a choice between two distinct companies.

What to expect from dental billing outsourcing companies

Keep in mind that further research should involve both the needs of your practice and your financial goals. Are you looking for a partner in reducing costs? Do you want a company to replace or work with your existing team? By taking stock of your practice’s future growth, you’ll be better able to make a choice between two distinct companies.

Outsourcing your dental insurance billing has many advantages, one of them being much-needed support for your front desk team. With the average hold time for insurance companies being around 43 minutes, outsourcing your dental insurance billing to dedicated specialists means freeing up hours and hours of time for your in-office team. Time that can be used to enhance patient care in so many ways.

A dental billing outsourcing company is an added layer of support for the entire dental practice team, so it is important for the company that you choose to streamline your dental billing processes to possess the following:

Clear Key Performance Indicators (KPIs) and optimized processes for tracking and delivering results
Expert knowledge of your specialty and practice management software
Transparent reporting and timely, professional communication

Dentistry is your specialty, and running a successful dental practice means surrounding yourself with knowledgeable dental billing experts that can do the tasks that aren’t in your wheelhouse. Outsourcing your dental billing processes means adding remote dental billing experts to your team, which may be new to you and your in-office team. We recommend taking the time to find the dental billing outsourcing company that meets your expectations for performance, results, and communication.

eAssist Dental Solutions provides the nation’s premier platform, software, and systems for outsourced dental billing and other services, with the largest network of dental experts. Whether you’re a small neighborhood practice or part of a group dentistry model, eAssist’s unparalleled access to dental billing experts allows their clients to collect more and reduce costs for continued revenue growth.

Dynamic Dental Solutions’ LinkedIn account states that they are “A full-service billing company that helps to optimize your practice’s growth. We have dental billing specialists with years of experience to make sure you’re collecting on what you’re producing. We offer a variety of services to our clients to help build their practice.”

Outsourcing your dental insurance billing advantages & features

The features of dental billing outsourcing companies may look very similar, and it can be hard to make a decision on which one will best serve your practice. Dynamic Dental Solutions and eAssist Dental Solutions both have dental insurance billing services with the following defined features listed on their websites:

Dynamic Dental Solutions

Daily processing of insurance claims
Checking of claim accuracy
Corrections and resubmissions
Posting EOBs and EFTs with correct adjustments to patient accounts
Claims aging follow-up (including denial management and appeals)

eAssist Dental Solutions

All insurance payments and insurance contract adjustments posted accurately within 24 business hours
All primary & secondary claims are sent electronically, daily
Insurance aging report analyzed each month and diligently worked
All denied claims are immediately investigated and appealed, if appealable
Electronic attachments sent for all claims when available
Detailed notes are gathered by your eAssist dental billing specialists and recorded in your Accounts Receivable work log
Verify procedures that are not sent to insurance
Missing information is gathered by us
Daily, weekly, & monthly accountability reports (examples of these reports can be sent to you upon request)

Once you choose the features of a dental billing outsourcing company that best fit your expectations, additional questions may come to mind. When it comes to results, how do you hold dental billing outsourcing company team members accountable? How will you verify progress without spending hours reviewing reports? Look for the dental billing outsourcing company that has clear Key Performance Indicators (KPIs) and optimized processes for tracking and delivering the results you want.

These KPIs are clearly listed as eAssist’s Brand Promises to valued dental billing service clients:

Collect 100% of what’s rightfully owed
Submit clean claims for payment within 1 business day
Post all payments to patient ledgers within 1 business day
Follow up at least every 10 business days on all claims that hit 30+ days in aging
Work to get the insurance over 90 to zero (and try to keep it there)

eAssist’s Brand Promises were created to give you the confidence that you will see the results you want, and the comfort that you will receive the peace of mind that you deserve as a dental practice owner.

When considering outsourcing your dental insurance billing, should size matter?

The short answer: yes. The size of a dental billing company in the U.S.A can determine if the company has the capacity to serve your office in a few different ways: 1) dental billing specialists available that know your specialty and practice management software and 2) services available to serve your dental practice needs. eAssist Dental Solutions maintains the nation’s largest network of dental billing specialists who offer their expertise to dentists across the country.

Your practice may not need every single service that a dental billing outsourcing company offers right away, depending on where the holes in your revenue cycle pipeline are occurring. It’s not recommended to use two entirely different companies to manage your revenue cycle management, so having it all handled by one company is incredibly convenient, especially if you’re looking for educational opportunities or relevant industry content.

eAssist allows clients and the public access to a wide variety of dental content from industry-leading authors and practice owners, as well as unique “Worst Claim Stories” focused on what eAssist team members have done to get their clients paid 100% of what they’re rightfully owed. eAssist also has a family of brands that work toward successful dentistry, including Practice Booster and continuing education suite Dental Zing.

Dynamic Dental Solutions currently offers the following services:

Dental insurance billing
Patient billing
Medical / dental cross coding
Credentialing

eAssist Dental Solutions currently offers the following services:

Dental billing — which includes a complimentary subscription to Practice Booster
Patient billing calls & statements
EFT reconciliation
Insurance verification
Dental provider credentialing
Patient recare scheduling
Dental practice consulting, with a large network of Consultants to choose from
Dental accounting and bookkeeping

Most dental billing outsourcing companies have access to experienced dental billing specialists who commit to providing claim services for their clients. Thus, the size of some companies may prove hard to nail down, as fluctuations in access/employment can occur. However, corporate company size can offer a bit of insight into how much support dental billers can expect to receive, and in turn, the dentists for whom they work for.

As the nation’s largest dental billing platform, eAssist Dental Solutions has unequaled access to top talent. The company requires a thorough screening process and knowledge panel before billers are allowed to find work through the platform. eAssist also works with all dental billing softwares and can even match its platform users with specialized software for your office needs.

Dynamic Dental Solutions reports having around 10 employees on their corporate roster, with access to other dental billers who provide primary dental billing services for their clients. Billing specialists for Dynamic Dental Solutions are also required to pass a skills test before onboarding. Dynamic Dental Solutions claims to work with all types of dental specialties as well as more popular billing software such as Dentrix and Eaglesoft.

Understand the “why” behind a dental billing outsourcing company

The origin story of a dental billing outsourcing company can tell you a lot about how the founder encountered the problem, developed the solution, and how a successful dental billing company was created. Understanding the “why” behind Dynamic Dental Solutions and eAssist Dental Solutions will give you a better idea of the vision for each company.

Dynamic Dental Solutions

Dynamic Dental Solutions got its start relatively recently in 2018, with CEO Nina Bond, a longtime dental practice management expert. Dynamic Dental Solutions is sponsored by Dental Nachos, is HIPAA certified, and has a 2020 Score Award from Chester and Delaware county.

As of the date of this article, Dynamic Dental Solutions has 2 Google reviews averaging a 5.0-star rating.

eAssist Dental Solutions

11 years ago Dr. James Anderson was hard at work seeing patients, trying to grow a successful dental practice, attempting to hire the right staff and keep them, and looking for the answer that made this all easier so he could be home with his family for dinner every night. Sound familiar? Luckily, Dr. Anderson crossed paths with Sandy Odle, and she did wonders for his several practices, but they knew there had to be something out there that streamlined the process. How do you get what you are rightfully owed 100% of the time? This ultimately planted the seed that grew into eAssist Dental Solutions.

Adding a handful of dental billing experts and clients at a time, Dr. Anderson and Sandy saw their dream of giving peace of mind to other dentists and office staff coming to light. As they thought, other dentists were struggling in the same areas that they were:

staff turnover causing constant training & churn
gaps in productivity with staff vacations and time off
staff spread too thin trying to provide amazing care while sitting on endless phone calls chasing down insurance payments and details
the dentist, most of the time, helping in every area of the practice and not having the ability to solely focus on patients and procedures

Though every office experiences these pain points as they are growing, this is not how it has to be. There is a solution, eAssist Dental Solutions.

Today eAssist continues to offer our signature dental billing service alongside other time-saving, profit-making services to assist your dental office. We can now offer almost complete front office support to your general and/or specialty dental office. Though the growth has allowed Dr. Anderson, Sandy, and eAssist nation to support over 5,000 practices, the culture and brand promises remain the main focus for the entire platform.

eAssist Dental Solution’s long roster of awards includes being placed on the Inc 5000 list for six consecutive years, earning a HIPAA Seal of Compliance, a Great Place to Work Certification™ for two consecutive years, endorsement by the California Dental Association (CDA), and many, many more. As of the date of this article, eAssist Dental Solutions has 173 Google reviews averaging a 5.0-star rating.

Outsourcing your dental insurance billing using the nation’s #1 dental billing platform

eAssist Dental Solutions is the most award-winning dental billing outsourcing company in the U.S.A. As of the date of this article, eAssist Success Consultants have collected over $8.77 BILLION in insurance collections for dentists just like you. Ready to get started? CLICK HERE! If you have more questions, you can schedule a no-obligation consultation today and discover the peace of mind that comes from partnering with the nation’s leader in dental billing.

Information in this article was taken from publicly available sources such as company websites, Google listings, social media, etc. and may become outdated in some respects after the date this article was published.

Outsourcing