By James V. Anderson, DMD, Coach/Servant Leader As dental providers, we encourage our patients daily to achieve the best health possible by offering solutions to care. Building relationships with your patients involves thinking of them long term and that each encounter builds on that relationship. What are...
Sometimes the claim is denied because of the contract language of the plan that is found in the Policy Provision Manual of the patients policy. This information is the most difficult to get unless you are in network with the insurance company. This contract language...
Jackie Koontz, AE, Kaizen Coach Appeal letter for crown and build-up: To Whom It May Concern: I am writing to you to today to express my deep concerns over the gross mishandling of Dewayne's claim for #31 crown and buildup and wrongful denial. On 4/18/18 our...
by K M McBain NPS or Net Promoter Score was introduced by Fred Reichheld 15 years ago in his Harvard Business Review article “The One Number You Need to Grow.” and since then elitist companies have tracked their NPS scores, implemented the feedback they received into...
By James V. Anderson, DMD, CEO Founder of eAssist Dental Solutions Servant leaders are committed to people and process. They are not looking for short-term gains at the expense of long-term benefits. — Dr. Tony Baron, The Art of Servant Leadership We are rapidly approaching the holiday season...
It is frustrating to submit a code that is correct and have an insurance company change the code to an alternate benefit. Can they really do that? No, they can’t. What they can do is to “remap” the reimbursement to another code. Remapping defined is...
Have you ever discovered while working or deep in thought that somehow your shoulders have migrated their way to your ears? Are your teeth clamped down together in a vice grip? Is your tongue pressed up against your hard palate with force that could move...
Eileen Taverna has been a part of eAssist since November of 2017. She loves working in the dental billing field because it allows her to work the same job, but it’s not always the same thing. She learns something new every day, and enjoys the success of getting...
Follow these tips By Sally McKenzie, CEO of McKenzie Management Attracting patients to a dental practice isn’t easy—and neither is getting them to come back once you do. You don’t know how many times a new patient has come in once, scheduled another appointment before...
eAssist’s goal is to continue growing and changing to provide the best practices for our dental clients, their staff and their patients. Our goal is to save the dental practices money by improving your cash flow and improving your relationships with your patients. The value...