Dental Claims & Dental Billing Developments & Insights Blog

By: Melinda Wilhelm, VP of OperationsNo office manager or dentist likes the dreaded phone call “I am sick today and can’t come in,” especially when the schedule is overbooked with emergency patients, there are several new patients and there are many examinations required in hygiene.This situation...

Sometimes there are complications in insurance billing that take time and research to solve.   Insurance billing has challenges that often need a team to solve.  The following is a communication between two insurance billing experts at eAssist.   This is a real scenario but the names...

In a dental office it is often thought that the people working the desk are responsible for customer service on the telephone. Customer service is everyone’s responsibility and that includes the CEO to the Sterilization Technician. Everyone on the dental team contributes to the organization's...

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