Newsletter

It isn’t easy to be a truly excellent dental practice. It’s something I’m sure your dental team strives for every day, whether it’s in the care you provide for your patients or the overall experience you create, but unless it’s really a focus in your...

“Plan your work for today and every day, then work your plan.”  Margaret Thatcher   The reason that it takes several minutes to schedule someone who calls in on the phone is that the schedule rarely lends itself to the “perfect” place to put people, especially new...

By James V. Anderson, DMD, Coach/Servant Leader As dental providers, we encourage our patients daily to achieve the best health possible by offering solutions to care.  Building relationships with your patients involves thinking of them long term and that each encounter builds on that relationship.  What are...

Jackie Koontz, AE, Kaizen Coach Appeal letter for crown and build-up: To Whom It May Concern: I am writing to you to today to express my deep concerns over the gross mishandling of Dewayne's claim for #31 crown and buildup and wrongful denial. On 4/18/18 our...

by K M McBain NPS or Net Promoter Score was introduced by Fred Reichheld 15 years ago in his Harvard Business Review article “The One Number You Need to Grow.” and since then elitist companies have tracked their NPS scores, implemented the feedback they received into...

By James V. Anderson, DMD, CEO Founder of eAssist Dental Solutions Servant leaders are committed to people and process. They are not looking for short-term gains at the expense of long-term benefits. — Dr. Tony Baron, The Art of Servant Leadership We are rapidly approaching the holiday season...

It is frustrating to submit a code that is correct and have an insurance company change the code to an alternate benefit. Can they really do that? No, they can’t. What they can do is to “remap” the reimbursement to another code. Remapping defined is...