Dental Claims & Dental Billing Developments & Insights Blog

Be the change that you wish to see in the world. -Mahatma Gandhi Another new year, another opportunity to turn over a new leaf.  Change is good when it is to improve and to grow. Let go of the typical that hasn’t worked for you in...

This code is overused and misused in many situations.  To understand it’s true application read the definitions from Coding with Confidence by Charles Blair, DDS   http://drcharlesblair.com/ According to Dr. Blair “A core build-up(no longer called crown build-up) must be necessary for crown retention to be considered...

It isn’t easy to be a truly excellent dental practice. It’s something I’m sure your dental team strives for every day, whether it’s in the care you provide for your patients or the overall experience you create, but unless it’s really a focus in your...

“Plan your work for today and every day, then work your plan.”  Margaret Thatcher   The reason that it takes several minutes to schedule someone who calls in on the phone is that the schedule rarely lends itself to the “perfect” place to put people, especially new...

By James V. Anderson, DMD, Coach/Servant Leader As dental providers, we encourage our patients daily to achieve the best health possible by offering solutions to care.  Building relationships with your patients involves thinking of them long term and that each encounter builds on that relationship.  What are...

Sometimes the claim is denied because of the contract language of the plan that is found in the Policy Provision Manual of the patients policy.  This information is the most difficult to get unless you are in network with the insurance company.   This contract language...

Jackie Koontz, AE, Kaizen Coach Appeal letter for crown and build-up: To Whom It May Concern: I am writing to you to today to express my deep concerns over the gross mishandling of Dewayne's claim for #31 crown and buildup and wrongful denial. On 4/18/18 our...

by K M McBain NPS or Net Promoter Score was introduced by Fred Reichheld 15 years ago in his Harvard Business Review article “The One Number You Need to Grow.” and since then elitist companies have tracked their NPS scores, implemented the feedback they received into...