Are you interested in a career in dental billing? Or are you a part of the dental industry looking to hire a dental biller and find yourself asking “What does a dental biller do”? Well, then this is the blog for you! Keep on reading to see what a day in the life of an eAssist dental biller looks like.
What does a dental biller do?
The typical day to day for our dental billers starts off the same: at home (or wherever they have internet access). eAssist dental billers have the opportunity to enjoy the fruits of a work-from-home lifestyle. This means that your office can get a dedicated billing expert to handle claims submission. Plus, HIPAA standardized protocols help protect you and your patient’s information from unwanted prying eyes. It’s a win-win for billers and dentists.
Your dental biller daily checklist
Some dental billers prefer to get a head start on their daily tasks for the day that don’t require making phone calls. That way when the workday officially begins, they can get on the phone with insurance companies. Once the day gets rolling, they perform a flurry of tasks:
- Posting insurance payments on patients’ accounts
- Submitting claims
- Following up on the payment of claims
- Submitting claim appeals
- Sending out statements to patients for bills on their most recent visit
- And so much more
But before they can even start the task of sending a claim to the patient’s insurance company, they have several items they have to review:
- Are there any scans that need to be attached to the claim to prove the patient needed this work done?
- What did the dentist write out in the clinical notes?
- Are all relevant attachments, x-rays, intraoral photos in the claim?
- Is this even something that this patient’s insurance will cover?
How much does the typical dental biller know?
Dental billers have to know all the ins and outs of each patient’s insurance policy in order to submit clean claims. Our dental billers truly are a jack of all trades.
eAssist billers also have the opportunity to set their own hours based on their workload and how many offices they assist. Some dental billers are full time, working around 30-40 hours a week for about 4-5 dental offices, while others are part time and work 10-20 hours a week for 2-3 dental offices. Billers love that the day to day is very fluid and ever changing, allowing them to be flexible to their needs outside of work.
The best part of their day to day is no commute! Once they are finished supporting their offices for the day and have completed all necessary tasks for each respective office, they can be done with the close of their office door.
How dental billers support their offices
Communication remains one of the best tools dental billers have to support their dental offices. They communicate in a couple different ways:
1 – Daily discussions for important issues
As dental billers go through daily tasks, they may run across something that needs to be addressed that day. Then they will send out an email to the office. Or, if it’s a more important concern that needs immediate attention, they will call the office right away to resolve the issue or get a plan in place. Prevention is the best medicine, and that goes for dentistry too!
2 – Weekly meetings or as some call them, a “huddle-up” with their office staff
This meeting is mostly used as more of a “touch base” to discuss anything that popped up throughout the week. This could include any trending issues our dental billers see pop up with the office’s claims. It also serves as a time to celebrate any victories such as finally collecting on a claim that had been appealed twice (or more)! eAssist dental billers also use meetings to make sure all of the office’s expectations are being met and they are happy with results.
Expectations of the dental biller from the dentist office
We help set our dental office’s expectations by providing several promises from the very beginning of the partnership. We promise to:
- Collect 100% of what’s rightfully owed
- Submit clean claims for payment within 1 business day
- Post all payments to patients’ ledgers within 1 business day
- Follow up at least every 10 business days on all claims that hit 30+ days in aging
- Get the insurance over 90 days to zero (and keep it there)!
Your dental billers support the office each day by helping them with time-consuming and complicated insurance processes. That means your in-house team can focus on patient care and experience. By providing support for the claims process, posting payments, and billing patients, dental billers are the additional arms needed to keep all of the day-to-day plates spinning.
What do eAssist dental billers offer for your office?
eAssist dental billers, as a whole, have 7,500+ years’ worth of experience combined. We know the ins-and-outs of insurance companies and every practice management software out there. We love cleaning up your dental claims and patient accounts to make sure that your office not only thrives but continues to do so in the future by setting a strong foundation built on proven promises. Every dental biller loves a good challenge and to feel a great sense of pride and accomplishment when they keep the insurance over 90 days close to zero!
eAssist has the unique distinction of having a Great Place to Work certification. This means that our billers are motivated, productive, and have trust in our processes. This means better and more consistent results for your practice. If you are ready to keep 100% of the focus on your patients while we focus on getting you 100% of what you are owed, then click the link below to get started with one of our dental billers today!
