Patient trust, for better or worse, directly impacts your patient retention and acquisition. Patients will be far less likely to return to or refer to your dental practice if they don’t trust the clinical and dental billing processes you . But do you know the “where and why” of how your patients may be losing trust in your practice? Let’s dive into why patient trust is essential, how dental claim submission impacts patient treatment acceptance, and how to build trust before and after each appointment.
Proper dental billing processes help build patient trust
With the average dental practice patient retention rate at 41%, that means that building patient trust in your practice is crucial to your revenue. A large part of that trust comes from the administrative processes in your practice. Patients are trusting that the dental billing specialist in your office has the correct insurance information (if applicable) and that the insurance will pay as demonstrated on the treatment plan. So where can trust be lost? When the processes are not complete, resulting in avoidable claim denials, unexpected patient balances, and tough financial conversations. Click here to read about the 22 Dental Billing Processes for Dental Practice Success.Which of these processes are being missed in your practice, causing patients to lose trust?
How dental claim submission impacts patient trust
It is not uncommon for patients to terminate their relationships with their dentists due to insurance-related issues. While this may be unavoidable in some situations, patient trust can be established or restored when the patient knows that your dental billing specialist is doing everything they can to send a clean dental patient statement and is available to answer their questions.
Sending a clean dental patient statement starts with sending a clean claim. One of the most common errors with dental claim submission is using outdated CDT codes. Does your dental billing specialist have the most updated CDT code support to reduce denials and increase legitimate dental claim reimbursement?
How to send clean dental patient statements
- Post the insurance payment to the appropriate dental claim according to the EOB
- Appeal the claim, if necessary
- Complete a patient ledger audit to verify that the patient balance is correct
Dental billing outsourcing can help
Did you know that dental billing outsourcing can streamline your dental and patient billing processes to increase the trust your patients have in your office? Combined with in-house staff focus on relationship-building, treatment planning, and patient care, your office will be the go-to dental practice in your community. If you are ready to see how dental billing outsourcing can increase your patient retention rate, CLICK HERE.
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