When a person phones your office asking about the cost of treatment it is up to you to decide how much time you want to spend on this call. Generally patients from another practice will call to see if the fee they were quoted is reasonable...
The Successful Seven Goals of the Savvy Office Manager Leading people is the usual description of what a manager does. But, he or she is also responsible for leadership over a segment of work, practice results relating to performance of other staff and systems within...
Gone are the days when frequency limitations ruled on how often radiographs would be paid. Often I would hear hygienists say “You are due for bitewings” and take them without determining whether the patient would really benefit from radiographs taken every year. The dentist would...
When you provide a dental service to a person with dental insurance and you intend to bill the insurance company in hopes of getting payment you should be aware of what the insurance company is looking at in terms of fraudulent billing. By definition, dental...
Four state Medicaid programs have been approved by the Centers for Medicare & Medicaid Services to delay transitioning to direct ICD-10 code processing by the Oct. 1 deadline. California, Louisiana, Maryland and Montana were given an exemption from the deadline because their claims systems are...
After all, you have done the work and the patient has not been compliant in wearing their brux guard. Do you really have to refund? Here is a case history to read and remark upon: “A patient had a porcelain crown done in 2014. The crown...
Trying to collect an estimated coinsurance from a patient can be challenging if the patient wants an exact figure. If you are in network or out of network, the insurance companies do not guarantee the amount of payment to be your estimate. Explaining to the...
The lament of many dentists as the day unfolds with a full schedule for the next 8 hours with patients in the office for treatment with the dental team and also with the hygienist. If there are evaluations/exams on the hygiene schedule that means that...
Quality radiographs are essential for complete diagnosis. While visual detection is important many conditions can only be seen by radiograph such as lesions on the apex of the tooth or changes in pulpal health and evidence of loss of supportive bone structure. When filing claims for...
Do you know what is happening at your front desk? When an insurance company contacts a dental office requesting an audit on selected dental records, this must be taken seriously. There are different issues that can trigger an insurance company to take a second look at...