According to a recent survey by VitalSmarts, a corporate training firm, workers who are slackers make the rest of us have to put in one to three extra hours a week at the office. This affects the morale and the energy of the members...
My eAssist story is pretty basic when compared to the other eAssisters out there! It started when a friend called to ask if she could use me as a reference for her new dental billing service. She told me there weren't many dental billing companies...
The New Patient or Emergency CallerUse the Appointment Notes field in Dentrix to type in any notes that might be helpful for the rest of the team to know about a new patient or an emergency patient.To access the Appointment Notes field:On the Appointment...
Shaundra Bobo has been with eAssist for about 2 years now. Originally she was doing work similar to dental billing for a few offices in Texas, but there were issues that hadn’t been smoothed out and it was not exactly what she was looking for....
By: James V. Anderson, DMD, CEOLinus Pauling once said “The best way to get a good idea is to get lots of ideas.”At eAssist “brainstorming” is how we propel the business to grow. eAssist though founded by me is driven by all the wonderful people...
By: Natalie Lucken, Account ManagerSince the dental office’s front desk is the command center of the whole practice, it makes sense to review the best ways to create an efficient flow so that everyone’s day is as pleasant as possible.First thing in the morning:...
By: Melinda Wilhelm, VP of OperationsNo office manager or dentist likes the dreaded phone call “I am sick today and can’t come in,” especially when the schedule is overbooked with emergency patients, there are several new patients and there are many examinations required in hygiene.This situation...
Sometimes there are complications in insurance billing that take time and research to solve. Insurance billing has challenges that often need a team to solve. The following is a communication between two insurance billing experts at eAssist. This is a real scenario but the names...
The most important dental marketing strategy of all is getting your team involved in branding your practice. As a dentist, you are probably committed to continuing education but are you educating your team on the consumer benefits of choosing your practice? Does your team believe...
In a dental office it is often thought that the people working the desk are responsible for customer service on the telephone. Customer service is everyone’s responsibility and that includes the CEO to the Sterilization Technician. Everyone on the dental team contributes to the organization's...