The Secret to More Referrals Isn’t Marketing, It’s Relationships
On this episode of “Growing Your Dental Business,” host Jacquelyn Hurley is joined by Manuella “Mani” Felix, founder of LIVV Dental Consultants and co-owner of a successful specialty practice, to reframe how specialty practices think about growth. Rather than treating slow referrals as a marketing problem, Mani makes the case that sustainable growth comes from strengthening the relationships you already have — through better communication, continuity of care, and the kind of trust that turns referring doctors into loyal partners. Together, they explore what referral leakage really costs a practice, why every specialty office needs a Referral Champion, and the simple steps that make patients and referring teams feel valued from the very first interaction.
About Growing Your Dental Business
“Growing Your Dental Business” is a podcast hosted by Jacquelyn Hurley featuring conversations with industry leaders, coaches, consultants, and dental professionals focused on helping practices grow stronger and operate more effectively. Each episode explores real-world strategies related to leadership, operations, team culture, profitability, patient experience, and long-term practice growth. The perspectives shared are based on professional experience and industry insight, and listeners should consult with their own professional advisors regarding their specific practice needs.
