Brains, Behavior & Better Teams
On this episode of “Growing Your Dental Business,” host Jacquelyn Hurley is joined by Jonathan Bonanno, organizational psychologist and CEO of ZIA. Together, they explore the hidden people dynamics that can impact dental practice performance, from communication breakdowns and unclear expectations to burnout and turnover. This episode highlights how psychology-driven leadership, emotionally intelligent systems, and stronger team alignment can help practices improve culture, strengthen retention, boost confidence, and create more stable long-term growth.
About Growing Your Dental Business
“Growing Your Dental Business” is a podcast hosted by Jacquelyn Hurley featuring conversations with industry leaders, coaches, consultants, and dental professionals focused on helping practices grow stronger and operate more effectively. Each episode explores real-world strategies related to leadership, operations, team culture, profitability, patient experience, and long-term practice growth. The perspectives shared are based on professional experience and industry insight, and listeners should consult with their own professional advisors regarding their specific practice needs.
