Looking for a way to see dental billing and patient billing solutions in action? Let’s dive into the story of insurance-related challenges at Perfect Smile Dental Care, and how they turned things around with the eAssist platform. If you’ve ever dealt with the intricacies of dental patient insurance billing, you’ll feel right at home. Dental patient insurance billing is the bane of office managers and billing departments everywhere. Without streamlined processes and efficiency, your office can lose out on thousands of dollars a year. Some of this might end up uncollected and written off as losses, which means less profit in your pocket. How do we steer clear of a stacked patient AR report and get to cash flow positive? Read on to find out.
Outsourced dental patient insurance billing in action
Our story begins with the Perfect Smile Dental Care team’s need for a more efficient billing cycle and a variable, results-based cost structure for outsourcing. Their practice was growing, new patients were pouring in, and with them, a pile of paperwork. The in-office team was overloaded with claims, errors were piling up, and reimbursements were slow – it was about as pleasant as a root canal procedure without anesthetic.
What’s up with dental patient insurance billing?
Perfect Smile Dental Care was spending way too much time on the minutiae of dental patient insurance billing. Inaccurate coding, delayed submissions, constant claim rejections, and never-ending patient follow-ups were bogging them down. Meanwhile, their actual mission – making sure everyone gets a perfect smile – was taking a backseat. What was the best way to collect 100% of what they were rightfully owed, without having to incur additional costs or hire more staff during the Covid-19 pandemic?
Outsourcing dental billing could prove to be a positive start. Yet, the doctors were skeptical. How could staff know that claims were being submitted accurately, on time, and reimbursed quickly? There had to be a solution that was both “hands-off” but also an extension of their current team.
The game changer – outsourcing dental patient insurance billing
They needed a solution, and fast! Perfect Smile decided to try outsourcing their dental patient insurance billing along with their dental billing to the eAssist platform and began to see results within three months. Once skeptical doctors were now convinced: this was a way to streamline processes without the need for more staff, training, and of course, costs. But how was all this done to a satisfactory degree?
Dental patient insurance billing woes resolved
Their experienced dental billing team introduced streamlined processes and correct coding practices, speeding up claim submissions and reducing errors. Their billing cycle became more predictable, reducing admin headaches and allowing the team to focus on patient care. The Perfect Smile Dental Care practice could finally breathe a sigh of relief. They know had a dedicated billing team that would be able to submit and process claims when in-house staff were on vacation or out of office. There’s no need to find someone to fill in or jump into a pile of unprocessed claims. The peace of mind that Perfect Smile has achieved was finally in their grasp.
Focus on patient care
With the billing issues sorted, Perfect Smile could get back to what they do best – giving their patients bright, beautiful smiles. They traded in their administrative burdens for a focus on patient care, all with a little help from an outsourced team of billing experts. Plus, they got a great team of dental billing experts to boot!
Your personal dental billing and patient solutions
The eAssist platform hosts billing talent with years of in-office experience, without the in-office price. By effectively outsourcing a results-based solution, Perfect Smile Dental has invested in their financial future. No more waiting for reimbursement or kinks in the revenue cycle pipeline. Cash flow consistent and profit realized, Perfect Smile Dental Care is set for success today and beyond. Want this level of peace of mind? It’s possible on the eAssist platform. All it takes is a no-obligation consultation at your convenience, easily scheduled below. It’s time to collect 100% of what you’re rightfully owed, today.
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