IMG 1899 Racheal Grant

Racheal Grant

Business Development Specialist

3 reasons the time spent on your dental billing is too much

We’ve all heard the age-old saying, “time is money,” and we are all familiar with how relevant this adage is to dental practice ownership and management. It is crucial to maximize the time you and your team spend each day on what is truly growing your practice. On average, a dental administrator is spending about 20 hours a week coordinating benefits, posting payments, sending clean claims, appealing denied claims, and other tedious dental billing processes. That means around 50% of a dental administrator’s work week is dedicated to processes that don’t focus on patient care. Is this the best use of that team member’s time and energy in your practice? 

Your phone line is in a dental billing chokehold

How many hours a day is your staff spending on the phone? Is your practice phone line tied up with being on hold with insurance to verify benefits or chasing down claim payments or answering patient statement questions?

If your practice phone line is overwhelmed, this directly affects your patients’ experience. Nearly 90% of new patients that call your office and are sent to voicemail, put on hold, or not appropriately greeted, will not call back. In order to keep growth consistent and your dental practice schedule full, it makes sense to free your phone line from a dental billing chokehold.

Your dental team’s time is best spent on patients

Let’s circle back to the approximate 50% of a dental administrator’s week being dedicated to tedious dental billing processes. One of the most time-consuming processes is following up on outstanding insurance and patient balances. Would you rather that compensated time be spent welcoming patients with a warm smile and pleasant conversation, presenting treatment plans, scheduling new patients, and fostering relationships with patients and the community? If you said yes, you aren’t alone.

The time spent on reducing dental A/R can snowball, with little to no result depending on the dental billing experience and knowledge of the staff member. This time is better spent cultivating the dental practice culture and patient care in your community.

You want to see (and pay for) results

So how do you free up that 50% of time each week that is bogging down your dental administrative team? By outsourcing your dental billing processes to the nation’s leading platform for dental billing, you open up the potential to scale your practice with dedicated billing solutions that work alongside your in-office team’s efforts to grow the practice. 

By outsourcing your dental billing with eAssist, you pay on results. What does this mean? If you are paying a dental administrator $25 an hour and they spend a total of 3 hours sending, following up, and possibly appealing a $100 claim — you have already lost money. With eAssist, your invoice reflects what was collected for you, not the hours worked to collect it. 

Outsource your dental billing processes to eAssist

While we’re on the topic of time, an added benefit of outsourcing your dental billing processes to eAssist is that your revenue cycle is not disrupted by in-office team sick days or vacations. You and your staff can take the time off you need and deserve, and your dental billing processes continue to run smoothly in the background!

CLICK HERE to schedule a no-obligation consultation to discuss how eAssist can help reduce your dental A/R without sacrificing time for patient care and growth.

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