Worst Claim Story- April 2019

Worst Claim Story- April 2019

Calling CIGNA on an unpaid claim can be frustrating! I called on a build up for #30 to give the Cerec information to have it reprocessed(same day crown) and the rep told me that per Cigna guidelines they will not approve the build-up and it is considered inclusive too because the patient had fillings completed on teeth #28 and #29 same day!  What?!

I asked to be transferred to a supervisor and waited for 30 minutes… hanging up and trying a new representative.  Must have patience!

My patience paid off because the new representative I spoke to is processing this claim for payment!

Seriously how many people working in dental practices have the time for this nonsense.  Luckily they have me and I won’t give up!

Dental Billing Tips and News for Pros; Edition #133

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