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Why You Need a Better Dental Insurance Verification Service

Monique Long

Monique Long

Chief Sales Officer

It’s the age-old question for office managers and dentists from patients: “Will my insurance be able to cover it?” If you haven’t checked beforehand, your office gets stuck informing patients of surprise bills and the possibility that your reimbursement claim is rejected due to a lapse in benefits. Verifying coverage is an essential part of the dental billing process that offices should always undertake before treating patients. When you outsource dental insurance verification services, a third party will be doing this for you, ideally with an understanding of the various situations that can cause a lengthy rejection and appeal process. When your claims are rejected, you’ll losing time and money. Getting it right the first time is paramount to your practice’s success. The eAssist Dental Solutions insurance verification platform can support your practice as well as help to prevent unexpected surprises related to your patient’s out-of-pocket costs.

The top 10 benefits of outsourced insurance verification services for your practice:

  1. Avoid denials
    Proper insurance verification helps to lessen claim denials due to incorrect patient information, incorrect procedure codes, or lack of coverage for a specific service. This happens with nearly 75% of submitted claims, so the problem is very tangible for many practices.
  2. Reduce rejections
    By verifying patient dental insurance coverage, practices can ensure that claims are submitted with accurate information, reducing the likelihood of claim rejections. No one wants to tell a patient that their coverage has expired or that their $100 copay has suddenly ballooned to $1,000.
  3. Ensure proper billing procedures
    Insurance companies can only reimburse for what they cover, and by verifying that coverage for your patient, you can more accurately assemble a claim to submit for reimbursement. Without this, your staff are left in the dark as how to properly bill for the services provided, or if there are specific coding or narrative rules that must be attached to the claim in order to receive 100% of what you’re rightfully owed.
  4. Improve collections
    Coverage verification can help practices maximize revenue by ensuring that claims are paid in a timely manner and that they are reimbursed at the appropriate rate. When you are better able to understand accurate benefit limits, bill each treatment properly, and send clean claims the first time, there are no surprises when it comes to quick approval and reimbursement.
  5. Reduce patient confusion and surprise bills
    Informing patients of their financial responsibility for a particular treatment, including co-pays, deductibles, and out-of-pocket expenses is crucial to the long-term success of your practice. This reduces patient confusion and helps them understand what their insurance covers and what they will be responsible for paying, as well as giving them the opportunity to best maximize their treatment benefits before they know they’ll expire.
  6. Improve patient satisfaction and treatment acceptance
    Minimizing patient confusion and helping them understand their financial obligations can improve satisfaction and reduce the likelihood of future billing disputes. By doing so, your practice can provide the best possible care to your patients while also creating and maintaining a positive, long-lasting relationship that leads to higher treatment acceptance.
  7. Streamline the dental billing process
    The greatest power of insurance verification is streamlining the billing process by reducing data errors and ensuring that claims are submitted correctly the first time. Everything from the patient’s name correlating with their EOB to their current and future coverage towards appointment time all matter in determining whether or not you’ll be able to submit a clean claim on the first try.
  8. Maintain positive rapport with insurance providers
    Consistently verifying patient insurance coverage helps practices maintain good relationships with insurance providers. No one wants to be knocking on the “immediate rejection” door to appeal with Aetna every week because of missed regulations or billing rules on your submitted claims.
  9. Improve revenue cycle management
    Verifying dental insurance coverage can help your practice better manage and gauge its cash flow by ensuring that all claims are paid in a timely manner. Plus, collecting what you’re rightfully owed means that your cash flow river will continue to run in the black, and not the red.
  10. Reduce burden on office staff
    No longer do your staff have to worry about new procedural codes, lapses in benefits, or having to have a talk about increased copays or overdue patient statements. Insurance verification helps to remove or mitigate these issues to leave you with peace of mind and the ability to fully maximize your patient’s time in the chair.

Being able to have the freedom to submit clean claims from day one is the goal of any dental insurance verification service. Your staff should be able to focus on what matters most: your patient’s care and concerns regarding their treatment plans, not trying to win arguments over whether or not those plans end up being covered during their next appointment.

Join the eAssist insurance verification platform

Finding a dedicated platform that affords you your time and money is an investment well made. eAssist Dental Solutions is the nation’s leading platform for optimized outsourcing for all aspects of your practice. Your employees might not know or understand all of the intricacies of a certain insurance’s policies, as well as general patient eligibility, as it changes all the time. With the eAssist dental insurance verification service platform, all you’re required to do is document everything for each patient, whether they’re getting a filling or coming in for a routine cleaning. If you’re looking to embrace the benefits of insurance verification today, schedule a call with a business development specialist today to see how eAssist can help your practice achieve peace of mind in reduced claim denials and consistent reimbursement.

dental insurance billing services from eassist

Monique Long

By Monique Long

Chief Sales Officer

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