A July 10, 2015 order from the Federal Communications Commission (FCC) calls for changes in how dental offices place cell phone calls. No one likes the annoying robocalls or the telemarketers and the hang up calls but no one wants to get collection calls or...

Most of the listed reasons below can be solved with improved practice systems and better communication Financial/Billing/Insurance The practice doesn’t accept the patient’s plan—not in network Billing error not resolved to patient's satisfaction. Repeated insurance or billing errors. Unexpected charge shows up on their bill. Patient feels the dentist's fees are...

Insurance Verification Nightmare Being placed on hold is just part of the day for those working claims in dental offices. The average wait time used to be ten to fifteen minutes which wasn’t good but my latest reports show that wait times have increased to two...

Coding dental claims can be challenging especially when you don’t keep up on the changes that take place every year.   Last year alone-- Effective January 1, 2015, the Code on Dental Procedures and Nomenclature (CDT), produced by the American Dental Association, included 16 new procedure...

Dental Billing