By: James V. Anderson, DMD, CEO Linus Pauling once said “The best way to get a good idea is to get lots of ideas.” At eAssist “brainstorming” is how we propel the business to grow. eAssist though founded by me is driven by all the wonderful people...
By: Natalie Lucken, Account Manager Since the dental office’s front desk is the command center of the whole practice, it makes sense to review the best ways to create an efficient flow so that everyone’s day is as pleasant as possible. First thing in the morning:...
By: Melinda Wilhelm, VP of Operations No office manager or dentist likes the dreaded phone call “I am sick today and can’t come in,” especially when the schedule is overbooked with emergency patients, there are several new patients and there are many examinations required in hygiene. This situation...
Sometimes there are complications in insurance billing that take time and research to solve. Insurance billing has challenges that often need a team to solve. The following is a communication between two insurance billing experts at eAssist. This is a real scenario but the names...
The most important dental marketing strategy of all is getting your team involved in branding your practice. As a dentist, you are probably committed to continuing education but are you educating your team on the consumer benefits of choosing your practice? Does your team believe...
In a dental office it is often thought that the people working the desk are responsible for customer service on the telephone. Customer service is everyone’s responsibility and that includes the CEO to the Sterilization Technician. Everyone on the dental team contributes to the organization's...
I have been interested in the dental field since I got my braces in the 5th grade. I graduated high school early and decided to go to dental assisting school to learn the trade. I was hired as a hygiene coordinator prior to graduation, then...
States that will reject dental claims that do not have ICD-10 diagnostic codes: Alaska, Arizona, California, Illinois, Louisiana, Michigan, Minnesota, Nevada, Oklahoma, Pennsylvania, South Carolina, Texas, and Washington Make sure you are sending claims on the newest ADA 2012 insurance form because this form has an area...
Read part 1 here. Some of the reasons that corporate entities have an edge are that large corporate held interests can get large volume discounts on dental supplies, can negotiate with the power of the group for better reimbursement rates from insurance companies, and can hire...
James Anderson, DMD, CEO and Founder of eAssist Dental Solutions I was asked recently if I thought the solo dental practice was becoming obsolete. Due to my goal of supporting the solo and small group practices with my dental billing business, I have had several conversations...
