By: Melinda Wilhelm, VP of Operations No office manager or dentist likes the dreaded phone call “I am sick today and can’t come in,” especially when the schedule is overbooked with emergency patients, there are several new patients and there are many examinations required in hygiene. This situation...
Sometimes there are complications in insurance billing that take time and research to solve. Insurance billing has challenges that often need a team to solve. The following is a communication between two insurance billing experts at eAssist. This is a real scenario but the names...
The most important dental marketing strategy of all is getting your team involved in branding your practice. As a dentist, you are probably committed to continuing education but are you educating your team on the consumer benefits of choosing your practice? Does your team believe...
In a dental office it is often thought that the people working the desk are responsible for customer service on the telephone. Customer service is everyone’s responsibility and that includes the CEO to the Sterilization Technician. Everyone on the dental team contributes to the organization's...
I have been interested in the dental field since I got my braces in the 5th grade. I graduated high school early and decided to go to dental assisting school to learn the trade. I was hired as a hygiene coordinator prior to graduation, then...
States that will reject dental claims that do not have ICD-10 diagnostic codes: Alaska, Arizona, California, Illinois, Louisiana, Michigan, Minnesota, Nevada, Oklahoma, Pennsylvania, South Carolina, Texas, and Washington Make sure you are sending claims on the newest ADA 2012 insurance form because this form has an area...
Read part 1 here. Some of the reasons that corporate entities have an edge are that large corporate held interests can get large volume discounts on dental supplies, can negotiate with the power of the group for better reimbursement rates from insurance companies, and can hire...
James Anderson, DMD, CEO and Founder of eAssist Dental Solutions I was asked recently if I thought the solo dental practice was becoming obsolete. Due to my goal of supporting the solo and small group practices with my dental billing business, I have had several conversations...
Dr. James Anderson, CEO and Sandy Gutierrez, CMO had the opportunity to sit down with Fox News correspondent Kathy Ireland and discuss eAssist Dental Solutions. They chatted about our dental billing service and how we are revolutionizing dental billing through outsourcing. ...
Get ready to teach your practices how to use this new code. Patti DiGangi, RDH, BS, recently published the fifth installment of her continuing DentalCodeology mini-book series entitled “A Gingivitis Code Finally!” “This is the CDT code we been waiting for! We finally have a...