By Sally McKenzie, CEO of McKenzie Management Dental offices are busy places. Team members have various tasks they need to complete throughout the day, which is why they often see answering patient phone calls as an unwelcome distraction. Instead of focusing on scheduling patients who...
Belle DuCharme, CDPMA, CDC A word that strikes fear in every person’s mind that files insurance claims: DENIAL How can this be? You know you did everything right but now you have to appeal the claim. To get paid you must put in time and accuracy...
Why is outsourcing patient debt collection a lifeline for your practice? Managing a dental practice can be at times challenging and a bit scary because of the many responsibilities involved. Having patients who like to talk to you is important but when it comes time to...
Patient’s want an appointment not an excuse. If you pre-appoint most or all of your hygiene patients, you certainly have a satisfying feeling when you look ahead into the appointment book and see little to no openings. Thoughts of “Wow, patients love us”, “We are in...
How often is the practice thrown off by patients who are habitually late or just don’t show up even after being confirmed? Everyone knows how annoying this is and what it does to the schedule let alone the doctors nerves. What about staff members who do...
While you are in the middle of scheduling a patient's next appointment, he tells you that he has a new address. Did you know that you don't have to close out of the Appointment Book (and lose the appointment information you've already entered) to edit...
James V. Anderson, DMD, CEO eAssist Dental Solutions Change is the rule of human existence—not the exception.” We’ve all been growing and changing since the day we were born. I don’t remember it well, but I can imagine that it was difficult for me, at twelve months...
New codes as of January 1, 2018 include something very interesting: D9995 Teledentistry--synchronous real-time encounter--This is reported in addition to other procedures such as diagnostic to the patient on the date of service D9996 Teledentistry--asynchronous; information stored and forwarded to dentist for subsequent review--also reported...
In today’s busy, technologically driven world, it’s easy to get caught up in the chaos that can ensue behind our computer screens. As Contractors that work remotely, as a Dentist who’s daily routine revolves around the computer, and as Auxiliary Staff who are reliant upon...
April Wickham has been a part of eAssist since October of 2017. She enjoys working in the dental billing field because she is able to help the doctor earn the most money because reimbursement is already so minimum. She loves being able to help give...
