Intro to column: Hi eAssist Nation subscribers! I am Kristen and was a team leader with eAssist for over a year. I launched 70 offices with eAssist and maybe even some of you who subscribe and read our newsletter are familiar with me from team leading....
Be the change that you wish to see in the world. -Mahatma Gandhi Another new year, another opportunity to turn over a new leaf. Change is good when it is to improve and to grow. Let go of the typical that hasn’t worked for you in...
This code is overused and misused in many situations. To understand it’s true application read the definitions from Coding with Confidence by Charles Blair, DDS http://drcharlesblair.com/ According to Dr. Blair “A core build-up(no longer called crown build-up) must be necessary for crown retention to be considered...
Have you ever had a lunch date with a friend who showed up late…then proceeded to apologize for the next ten minutes—hoping to make it all better? While you were waiting for them did you sit in judgment wondering what was more important than meeting...
Robyn Scott began working with eAssist on January 2, 2018. She began as aging AM and was then promoted to AE just 6 weeks later! She is currently an AE on 5 different offices and an AM for 1 office. Robyn has been in the...
It isn’t easy to be a truly excellent dental practice. It’s something I’m sure your dental team strives for every day, whether it’s in the care you provide for your patients or the overall experience you create, but unless it’s really a focus in your...
“Plan your work for today and every day, then work your plan.” Margaret Thatcher The reason that it takes several minutes to schedule someone who calls in on the phone is that the schedule rarely lends itself to the “perfect” place to put people, especially new...
By James V. Anderson, DMD, Coach/Servant Leader As dental providers, we encourage our patients daily to achieve the best health possible by offering solutions to care. Building relationships with your patients involves thinking of them long term and that each encounter builds on that relationship. What are...
Sometimes the claim is denied because of the contract language of the plan that is found in the Policy Provision Manual of the patients policy. This information is the most difficult to get unless you are in network with the insurance company. This contract language...
NPS or Net Promoter Score was introduced by Fred Reichheld 15 years ago in his Harvard Business Review article “The One Number You Need to Grow.” and since then elitist companies have tracked their NPS scores, implemented the feedback they received into their systems and...
