Galardones y Reconocimientos

Galardones y Reconocimientos

La Forma de Ser Galardonada de eAssist

 

Soluciones Dentales de eAssist es un servicio galardonado de facturación electrónica para consultorios dentales que ha ganado varios galardones y reconocimientos desde su origen. Sin las personas que trabajan incansablemente entre bastidores, hubiera sido imposible lograr ello. Además, son ellas que brindan nuestros servicios galardonados a nuestros clientes y demuestran que eAssist es número 1 en la nación de la facturación dental.

Reconocimientos de eAssist
Comunicado de Prensa

abril 9, 2019

eAssist Dental Solutions anuncia su asociación con el PracticeBooster en línea del Dr. Charles Blair

eAssist Dental Solutions (www.dentalbilling.com) está dando un gran paso para aumentar sus servicios, que ya son exitosos, de facturación electrónica para consultorios dentales en todos los Estados Unidos. Como resultado de esta asociación con el Dr. Charles Blair, el líder en la industria, los clientes de eAssist pueden participar en el sistema principal del mencionado de PracticeBooster en línea(www.practicebooster.com) sin costo adicional.

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abril 9, 2019

Soluciones Dentales de eAssist se coloca en la lista de Prestigious Inc. 5000 de empresas privadas de crecimiento más rápido en los Estados Unidos por el tercer año en seguido

Con una tasa de crecimiento del 435 por ciento en los últimos tres años, eAssist (https://dentalbilling.com/) volvió a colocarse en la lista de Inc. 5000 de empresas privadas de crecimiento más rápido de la nación por el tercer año en seguido. Esta designación de gran prestigio se otorga cada año a empresarios que son considerados como los vibrantes creadores de empleo respaldando la economía estadounidense. Ganando el puesto de # 1133 este año, eAssist continúa estableciendo el estándar para las compañías del reembolso de reclamos de seguro.

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abril 9, 2019

eAssist honra a Victoria McVay y Paradise Ridge Dentistry con el premio mensual de Mejor Doctor

Victoria McVay, La CEO de Paradise Ridge Dentistry (https://phoenixarizonadentistry.com), fue seleccionada recientemente para ser la ganadora del premio de eAssist de Mejor Doctor (https://dentalbilling.com/category/eassist-top-doctor). El premio se otorga mensualmente a un cliente de eAssist que cumple con los estándares colectivos del servicio ejemplar, atención al paciente y valor excepcional en el servicio a la comunidad local.

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abril 3, 2019

Worst Claim Story- April 2019

Calling CIGNA on an unpaid claim can be frustrating! I called on a build up for #30 to give the Cerec information to have it reprocessed(same day crown) and the rep told me that per Cigna guidelines they will not approve the build-up and it is considered inclusive too because the patient had fillings completed on teeth #28 and #29 same day!  What?! I asked to be transferred to a supervisor and waited for 30 minutes... hanging up and trying a new representative.  Must have patience! My patience paid off because the new representative I spoke to is processing this claim for payment! Seriously how many people working in dental practices have the time for this nonsense.  Luckily they have me and I won’t give up! Dental Billing Tips and News for Pros; Edition #133

abril 3, 2019

Word from the CEO | Life is good.

I love stories of success from those who came from nothing in the material sense but had so much in the most important of senses--optimism and collective positive drive.  The story of Bert Jacobs and his company “Life is Good” is not just about tee shirts and accessories, it is about what they have accomplished and how they share that with the world.  Life is not perfect. Life is not easy. Life is good.  Is written on their website along with the following words of inspiration: We see it when we believe it.  Each one of us has a choice: to focus our energy on obstacles or opportunities. To fixate on our problems, or focus on solutions.  We can harp on what’s wrong with the world (see most news media), or we can cultivate what’s right with the world. What we focus on grows.   That’s why the Life is Good community shares one simple, unifying mission: to spread the power of optimism. \Optimism is not irrational cheerfulness or “blind” positivity. It’s a pragmatic strategy for approaching life.Optimism empowers us to explore the world with open arms and an eye toward solutions, progress, and growth. It also makes life a hell of a lot more fun. Optimism also enables us to access the ten most important tools we have for living a happy and fulfilling life. We call them the Life is Good Superpowers. But unlike X-ray vision, bullet speed, or Herculean strength, they are accessible to us all. The Life is Good Superpowers can help you overcome obstacles, drive forward with greater purpose, and enjoy the ride of life. Life is Good https://www.barnesandnoble.com/w/life-is-good-bert-jacobs/1121792787#/   Dental Billing Tips and News for Pros; Edition #133

abril 3, 2019

Coding Tip: D2752

Crown--Porcelain Fused to Noble Metal D2752 When you are submitting a claim and the evidence to support the claim doesn’t show in the x-ray-look for an intra-oral photo of the tooth.  Does the photo support the need for the full crown procedure? The next thing you can do is to include information about the procedure in the narrative on the claim.  Such as “during prep of tooth #__ ML cusp fx off at gum line” or if you can’t see the deep decay on the radiograph but when the old restoration was removed--decay was underneath.  Write that” the existing MOD amalgam obscured the gross decay at the lingual surface or gross decay on the lingual evident at the removal of existing restoration” “At removal of decay and fx cusp 40% of tooth structure remained”   Dental Billing Tips and News for Pros; Edition #133

abril 3, 2019

Marcie’s Mindfulness Moment | The Sun is Shining

After months of dreary, chilly, and wet weather- the sun is shining in the Pacific Northwest!  The first signs of Spring have sprung and there is a palpable vibrancy in the air. Flowers are being planted, closets purged, and pleasantries with neighbors exchanged as people are out walking their dogs with a visible spring in their step.  I have never quite understood the significance of seasons changing until I moved from Florida five years ago. The weather switching from hot to less hot just didn’t lend itself to witnessing nature’s life cycle: the magical circle of life that takes organisms from birth through growth to death, and then to rebirth again.  When given the opportunity to go through change, Mother Earth has a way of reminding our bodies to process in much the same way. It’s time to shed our old foundation (perhaps some stale, limiting beliefs that prevent us from being our greater selves); to prepare a clear and clean space for growth; and to plant new beautiful flowers and watch them bloom (new, life serving methods). Spring is a natural time to expand your heart and to be open to new experiences, thought processes, and methods.  The benefits of clearing out our garages, purging the files, removing old burs from our bur blocks, shredding old documents, replacing dull instruments, and letting go of life alienating strategies will come back to you 10 fold in productivity, clarity, a more positive and friendly outlook, and a renewed sense of mindfulness. Let’s open our windows, hang the wind chimes, replace our pens with spring hues, buy a few brightly colored accent pillows or hand towels, update our wardrobes, and open our minds to be able to embrace the opportunity for change that Spring brings.   Dental Billing Tips and News for Pros; Edition #134

abril 3, 2019

eAssist Spotlight- Sally Ward

Sally Ward has been a part of the eAssist team for the last 16 months. She currently serves as an AM! She enjoys the challenge of getting those tough claims paid. She says it feels almost like she won the battle with the insurance company. Sally initially signed on to supplement her income, but at some point she’s hoping to be able to retire from being a dental hygienist/office manager and be able to just work from home full time. Sally enjoys the camaraderie of her teams. She says “I have the most awesome AE’s eAssist has to offer, no offense to other AE’s but mine really are just amazing!!” Sally enjoys the successful teams they have built and the good work they do to help their offices succeed. Sally’s KC Jillian says this about her “Sally is a great team player! She is extremely diligent and efficient in her work and is there to help out when needed. Working with Sally is knowing you are working with one of the best!” Sally enjoys doing arts and crafts with their five-year-old daughter Henlee (and forcing her husband to participate). We love having Sally on our team! Dental Billing Tips and News for Pros; Edition #133

abril 3, 2019

6 reasons you need scripts (and tips to help you get the most out of them)

Developing well-thought-out scripts can do wonders for a practice, yet it’s a step many dentists skip. Some don’t think they’re worth the effort, while others never find the time to create them. No matter the reason, these practices are missing out on the many benefits scripts provide, from better-educated patients to a more confident staff. Scripts guide team members through even the most difficult conversations, helping them stay calm and on point. They keep messaging consistent, which builds trust—and that leads to patient loyalty and improved case acceptance. The benefits are endless, which is why I suggest you put developing scripts on your to-do list. Still not convinced scripts can help you grow your practice? Here are six reasons your office needs scripts, along with advice to ensure you get the most out of them:

  1. Scripts help put team members at ease. Talking with patients over the phone can be a bit nerve-racking for team members, especially when they’re upset about a billing error or are past due on their account. Scripts put team members in control of the conversation. They don’t have to worry about how they’re going to answer new patient questions, or what to say when patients complain about lack of insurance coverage. It’s all right there in the script. Team members are more confident and less likely to stumble over their words, and that leads to more successful conversations.
  2. Scripts improve patient education. The more educated patients are, the more likely they are to accept treatment. Scripts help provide that education, making it easier for team members to talk about the benefits of the services the practice provides and why it’s so important for patients to maintain their oral health.
  3. Scripts lead to increased case acceptance. After the initial case presentation, most patients want to think about their options and to talk everything over with their spouse. When the Treatment Coordinator follows up two days later, having a script to guide the conversation ensures patients are reminded why going forward with treatment is so important—making them more likely to schedule before hanging up.
  4. Scripts grow practice production. Not only can scripts help the Treatment Coordinator get patients to say “yes” to treatment during follow-up calls, but they’re also a great tool for revamping the practice’s recall system. How you ask? I suggest you task a team member with calling and scheduling a specific number of past due to patients every day. If that team member has the proper training and is armed with a solid script, it won’t be long before you see familiar faces back in the chair and practice production beginning to rise.
  5. Scripts lead to more new patients. If new patient numbers are down in your practice, it could be because team members haven’t been trained to properly handle first-time callers. Scripts help ensure they can answer common new patient questions, and that they don’t put up barriers by saying “no” to a request or telling potential patients “sorry, we can’t do that.” With scripts, these calls will go more smoothly, leading to an increase in new patients on the schedule.
  6. Scripts keep messaging consistent. When patients hear one message from the hygienist and something completely different from the assistant, it doesn’t exactly instill confidence in the practice. When you use scripts, patients receive the same education and marketing messages from all team members, telling them everyone is on the same page.
A few tips OK, now that I’ve convinced you it’s time to develop scripts, you’re probably wondering how you can get the most out of them. I suggest you start by scheduling a time for team members to read through them together. This exercise will help team members feel comfortable with the new scripts, which will, in turn, make them more effective when interacting with patients. Even though they’ll be referring to scripts, it’s also important to remind team members to keep conversations natural. Remember, patients don’t want to talk to a robot. To get the best results, team members should smile when they talk, speak clearly and always remember it isn’t just about what they have to say. They should listen to patients and their concerns, then personalize the conversation to their situation. Developing scripts will help make team members more confident and comfortable when talking with patients, improving practice messaging and leading to improved case acceptance. Scripts are well worth any time and effort put in, and will lead to higher practice production numbers and a more robust bottom line. Sally McKenzie is CEO of McKenzie Management, www.mckenziemgmt.com, a full-service, nation-wide dental practice management company. Contact her directly at 877-777-6151 or at sallymck@mckenziemgmt.com. Dental Billing Tips and News for Pros; Edition #134

abril 3, 2019

What is an EFT? Electronic Funds Transfer

Electronic funds transfer (EFT) is the electronic transfer of money from one bank account to another, either within a single financial institution or across multiple institutions, through computer-based systems and without the direct intervention of bank staff. EFTs are known by a number of names. In the United States, they may be referred to as electronic checks or e-checks. Simply put, the money is deposited directly into the doctor’s account. There is no check that comes to the office that requires a deposit in the bank. The “hands-on” feel of a physical check is absent.  Many people already know what this is when their paycheck appears the day expected right into their account. No more running out at lunch to make that deposit to cover their rent. Keeping track of which payments are made by check and which are paid by EFT is proving to be challenging for many offices. Proper accounting of these different types of payments is throwing off the daily accounting.  In most dental software systems there is an option to mark it as an EFT payment, or electronic payment. If that’s not an option, some offices are setting up a separate payment type for these payments, such as, “Delta EFT payment.” Each office will need to decide how to set up their own system because it’s important to have these numbers separate when balancing the deposit for each day.  Money is money you may think but it is especially important to know the source of the funds and whether the funds received represent the correct amount expected. At eAssist, we offer advice and valuable services regarding EFTs and full service accounting from our accounting service department headed by Regina Belot at https://dentalaccounting.com/dental-accounting-services/ Many people may wonder, “Why is it so important to balance these payments? That money is going straight into the account so what’s the problem? While this is true, you want to be sure you’re receiving all of the funds due to you by the insurance companies. Every payment that is entered in your computer system should be accounted for in the bank. There should not be more in one system than in the other. If you’re not balancing the payments, you don’t know if you’re applying the correct payments to your patients’ accounts. Another question that dental managers often ask is:  How does the practice know when a payment has been deposited in the bank?”  So far, there is no easy answer to this since the insurance companies all notify you, or don't notify you, differently. When you’re setting up the EFT payments, it is recommended that you ask insurance companies how they will let you know that they've made a deposit. Communicating your desire for information will certainly help the process.  We’ve heard of many different processes in which notifications are received. Some are emailed, some EOBs are received by mail, and other companies don’t send anything, and staff must go to their websites to log in and view the payments. Paying for services and products has changed over the decades and we must embrace and change with it or be left in the dust.  Gone are the days of the cash or check being the only payment types. Processing EFTs requires a bit of a learning curve but once mastered it is a far better way to get paid than waiting for the check in the mail.   Dental Billing Tips and News for Pros; Edition #134