by K M McBainNPS or Net Promoter Score was introduced by Fred Reichheld 15 years ago in his Harvard Business Review article “The One Number You Need to Grow.” and since then elitist companies have tracked their NPS scores, implemented the feedback they received into...
By James V. Anderson, DMD, CEO Founder of eAssist Dental SolutionsServant leaders are committed to people and process. They are not looking for short-term gains at the expense of long-term benefits.— Dr. Tony Baron, The Art of Servant LeadershipWe are rapidly approaching the holiday season...
It is frustrating to submit a code that is correct and have an insurance company change the code to an alternate benefit. Can they really do that? No, they can’t. What they can do is to “remap” the reimbursement to another code. Remapping defined is...
Have you ever discovered while working or deep in thought that somehow your shoulders have migrated their way to your ears? Are your teeth clamped down together in a vice grip? Is your tongue pressed up against your hard palate with force that could move...
Eileen Taverna has been a part of eAssist since November of 2017. She loves working in the dental billing field because it allows her to work the same job, but it’s not always the same thing. She learns something new every day, and enjoys the success of getting...
Follow these tips By Sally McKenzie, CEO of McKenzie ManagementAttracting patients to a dental practice isn’t easy—and neither is getting them to come back once you do. You don’t know how many times a new patient has come in once, scheduled another appointment before...
eAssist’s goal is to continue growing and changing to provide the best practices for our dental clients, their staff and their patients. Our goal is to save the dental practices money by improving your cash flow and improving your relationships with your patients. The value...
By Belle DuCharme, RDA, CDPMAThere is much confusion over how to chart clinical observations, diagnosis and treatment and then edit it into a narrative for the insurance company. Narratives need to be short (about 80-150 characters) but clinical notes can be as long and detailed...
I accidentally deleted something (appointment, claim, pre authorization, procedure, payment, etc.). Is there an undo button? There is no option to undo, but not to worry! You can easily recreate whatever you deleted.If you’ve deleted a patient payment, claim, preauthorization, or other item, just recreate it.If...
A Patient came in with tooth #8 fractured at the MIL cusp after he got into a drunken fist fight. The doctor proceeded with restoring the tooth with a full porcelain crown. He had no other existing restorations. The insurance denied the claim for no...