By: Belle DuCharme, CDPMA, CDC Working in the environment of the average dental practice involves close contact with fellow workers, patients, vendors and the boss or dentist CEO. There is much emphasis placed on “teamwork” because it is necessary to get through the highly structured day...
The Florida Probe System http://www.floridaprobe.com/fpsystem01.htm with FP32 Perio Software is a computerized probe (FP Handpiece) and Footswitch that works with our FP32 perio software to transform your computer into a computerized probing station! You can Probe, Chart, Educate and Motivate your patients to accept needed treatment...
From Jackie Koontz, Kaizen Coach and Account Executive In January of 2015, one of my offices had a patient present for a routine crown and buildup replacement. I went ahead and billed the patient's insurance through Cigna for the services. On March 2nd of 2015 I...
Employees are a company's greatest asset - they're your competitive advantage. You want to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission. Anne M. Mulcahy In business it is important...
Documentation for soft tissue grafts should include: Tooth number and location of the defects (surface or area) Millimeters of recession (documented chart) Statement about progression of recession as documented in clinical chart at recall Presence of inflammation and location on tissue...
Empathy is the art of listening, offering support, and trying to vicariously experience the feelings of another-despite maybe not feeling the same way yourself- all without judgment. It is not: offering advice, trying to make the situation different, telling them what they’ve done wrong, trying...
Natalie Jordan has been with eAssist for 14 months. She always had a dream of being in the nursing field, but absolutely hated school, so she knew that wasn't an option for herself. Natalie’s sister was a dental assistant at her childhood dental office and helped...
By Sally McKenzie, CEO of McKenzie Management If patients don’t have an exceptional experience at your practice, chances are they won’t be back. They know there are other options, and they’ll keep trying new offices until they find one that meets their expectations. That’s why...
By Melinda Wilhelm, Director of Talent Management Only 6.4% of claim payments to dental practices are made via the health-care EFT standard. Why is this happening? According to Regina Belot, Accounting specialist at eAssist, https://dentalaccounting.com, it is because the office staff are not trained to properly...
By: Belle DuCharme, CDPMA, Dental Training Consultant There are many dental assistants who have been successfully promoted to Office Manager because of their better than average communication skills and their knowledge of dental procedures and scheduling. This promotion is usually not accompanied by a transition period...
