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By: Jaycee Brown, Digital Marketing ManagerIt was the wrong day and the wrong patient.  Two wrongs never make a right and now you are suffering with a less than favorable online review of your customer service. Respond kindly and promptly like a concerned healthcare provider...

By: Natalie Lucken, Account ManagerFall is so invigorating for everyone, inspiring new ideas and giving energy our clean up projects. Cooler weather means we can relax and regroup as we organize and prepare for a new year ahead.This is a great time go over all...

In the world of insurance submittals it was simply unquestionable as far as whether it was a benefit of the policy.  The 85 year old sweet grandma had Delta premiere with $1500.00 a year calendar benefits and she had used just $250.00.  She had been...

Question:I have an office that has billed D7511 on the same day as service as D7210 both #21Humana has denied D7511 and stating we can not balance bill the patient due to Procedure submitted is inclusive to another procedure.Has the office billed...

By: Katrina Winch, VP of Dental Group OperationsIn the past, job descriptions of the Dental Office Manager didn’t include much in the way of management of Human Resources.  The dentist was usually the one who interviewed and kept the records of all employees.  Now that...

By: Natalie Lucken, Account ManagerWhen a new dentist graduates from the University, he/she has a lot of hopes for the new adventure that lies ahead, getting started with their own practice. One of the biggest storms on the horizon is the one that no one...

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