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Jackie Koontz, AE, Kaizen Coach Appeal letter for crown and build-up: To Whom It May Concern: I am writing to you to today to express my deep concerns over the gross mishandling of Dewayne's claim for #31 crown and buildup and wrongful denial. On 4/18/18 our...

by K M McBain NPS or Net Promoter Score was introduced by Fred Reichheld 15 years ago in his Harvard Business Review article “The One Number You Need to Grow.” and since then elitist companies have tracked their NPS scores, implemented the feedback they received into...

By James V. Anderson, DMD, CEO Founder of eAssist Dental Solutions Servant leaders are committed to people and process. They are not looking for short-term gains at the expense of long-term benefits. — Dr. Tony Baron, The Art of Servant Leadership We are rapidly approaching the holiday season...

It is frustrating to submit a code that is correct and have an insurance company change the code to an alternate benefit. Can they really do that? No, they can’t. What they can do is to “remap” the reimbursement to another code. Remapping defined is...

Eileen Taverna has been a part of eAssist since November of 2017. She loves working in the dental billing field because it allows her to work the same job, but it’s not always the same thing. She learns something new every day, and enjoys the success of getting...

Follow these tips By Sally McKenzie, CEO of McKenzie Management Attracting patients to a dental practice isn’t easy—and neither is getting them to come back once you do. You don’t know how many times a new patient has come in once, scheduled another appointment before...

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