The Seven Goals of the Savvy Dental Office Manager

10 May The Seven Goals of the Savvy Dental Office Manager

Posted at 17:43h in Dental Billing, Dental Practice Management, Motivation & Productivity, Office Managers by Courtney Roberts 0 Comments

Are you a dental office manager looking to up your game and become a savvy to the needs of your practice and staff? Being an office manager is no easy feat - you're responsible for keeping everything running smoothly, managing resources, ensuring employee productivity, maintaining...

07 May Intra-oral Periapicals Need a Narrative or Won’t be Paid

Posted at 21:45h in Dental Billing by Jamie King 0 Comments

Gone are the days when frequency limitations ruled on how often radiographs would be paid. Often I would hear hygienists say “You are due for bitewings” and take them without determining whether the patient would really benefit from radiographs taken every year. The dentist would...

22 Apr To refund or not refund, that is the question?

Posted at 22:35h in Dental Billing by Jamie King 1 Comment

After all, you have done the work and the patient has not been compliant in wearing their brux guard. Do you really have to refund? Here is a case history to read and remark upon: “A patient had a porcelain crown done in 2014. The crown...

22 Apr Estimates Are Not Meant to be Accurate That is Why They Are Called Estimates

Posted at 22:31h in Dental Billing by Jamie King 1 Comment

Trying to collect an estimated coinsurance from a patient can be challenging if the patient wants an exact figure. If you are in network or out of network, the insurance companies do not guarantee the amount of payment to be your estimate. Explaining to the...

19 Apr “There aren’t enough hours in the day to be a dentist and an administrator!”

Posted at 22:22h in Dental Billing by Jamie King 0 Comments

The lament of many dentists as the day unfolds with a full schedule for the next 8 hours with patients in the office for treatment with the dental team and also with the hygienist. If there are evaluations/exams on the hygiene schedule that means that...

16 Apr “If I can’t read this how do you expect the dental consultant to read it?”

Posted at 23:21h in Dental Billing by Jamie King 0 Comments

Quality radiographs are essential for complete diagnosis. While visual detection is important many conditions can only be seen by radiograph such as lesions on the apex of the tooth or changes in pulpal health and evidence of loss of supportive bone structure. When filing claims for...

12 Apr “The Doctor Made Me Do It” – Insurance Fraud and Abuse

Posted at 21:53h in Dental Billing by Jamie King 0 Comments

Do you know what is happening at your front desk? When an insurance company contacts a dental office requesting an audit on selected dental records, this must be taken seriously. There are different issues that can trigger an insurance company to take a second look at...

02 Apr Gossip and the Profitability of the Dental Practice

Posted at 16:39h in Dental Billing by Jamie King 0 Comments

Let’s face it, we all like a good story but at whose expense? Certainly if it were something about you that was personal and you didn’t want it discussed it would hurt to find out others were discussing your private affairs. Gossip is a form...

27 Mar Do you know the difference between a Processing Policy and a Dental Plan Contract

Posted at 02:14h in Dental Billing by Jamie King 0 Comments

Many dentists become fed-up fighting with PPO insurance to get paid for what they feel are legitimate claims of warranted services. When it comes to money being paid to dentists it really boils down to their processing policy not whether the dentistry is deemed professionally...

19 Mar Clinical Charting Using Your Computer Software Critical for Accuracy and Claim Reimbursement

Posted at 18:14h in Dental Billing by Jamie King 0 Comments

The advantages for good dental charting has been around for decades but many dental practitioners have abbreviated what they do down to a minimal few words because there wasn’t any demand that they not. It is becoming more and more apparent that this abbreviated type...

10 Mar Clinical Notes for the Dental Team Create Credibility

Posted at 23:36h in Dental Billing by Jamie King 0 Comments

Many dentists are in the dark about what is happening in the healthcare arenas surrounding their practices. As a dentist in a general practice, to remain cloistered in the “medical claims are not part of my practice” mindset is like still clinging to paper charts...

04 Mar Coordination of Benefits – Understanding Your Dental Benefits

Posted at 00:43h in Dental Billing by Jamie King 0 Comments

The American Dental Association weighs in on defining the types of COB that affect payment of claims. Types of COB Coordination of Benefits takes place when a patient is entitled to benefits from more than one dental plan. The plans will coordinate the benefits to eliminate over...