Dental Billing

Telephone patient scheduling requires skill, professionalism, confidence and finesse---not something you can easily find without training and experience. For these skills, you don’t need a dental background, but you do need to be instructed on the practices scheduling protocols.  Before you start scheduling by phone...

Documenting the dental claim *This document does not address policy manual provisions and limitations imposed by each plan that may deny a claim regardless of accurate clinical documentation) What is PSRP/SRP Periodontal scaling and root planing, per quadrant involves instrumentation of the crown and root surfaces of the...

Some patient friendly products found at the CDA in Anaheim this May Waterpik Sonic Fusion You’ve got to get this one! The new Sonic-Fusion (electric brush and flosser combined) features specially engineered Waterpik Water Flosser and Sonic Toothbrush technologies, as well as the following: Compact, all-in-one design...

If the insurance company has made a processing mistake that can be verified the answer is YES! Many PPO contracts have in the fine print that a dentist must reimburse any amount requested by the payer, even if the error is the insurance company alone.   The...

You may have the best interactive website in town, a beautiful facility with Cad cam technology and Cone beam but it doesn’t matter if patients are soured by the person(s) answering your phone.   Excellent phone skills require training to ensure that the person answering...

We don’t want to overburden our patients with rules and regulations and certainly don’t want to be their parents when it comes to keeping appointments.   There comes a time though, when we must draw the line in the sand; some patients don’t keep their appointments...