By Melinda Wilhelm, Director of Talent Management Only 6.4% of claim payments to dental practices are made via the health-care EFT standard. Why is this happening? According to Regina Belot, Accounting specialist at eAssist, https://dentalaccounting.com, it is because the office staff are not trained to properly...
There actually are successful practices that are in network to none or to one insurance company, usually Delta Dental but not for any others. It can work but the practice must have some important systems in place and it must be a truly remarkable practice....
We all have “lame” excuses for not doing things and sometimes we believe these excuses instead of challenging the truth in them. In dental practices there are a gamut of excuses why the practice is not a success. Here are a few to ponder. ...
Telephone patient scheduling requires skill, professionalism, confidence and finesse---not something you can easily find without training and experience. For these skills, you don’t need a dental background, but you do need to be instructed on the practices scheduling protocols. Before you start scheduling by phone...
By Belle DuCharme, CDPMA, Dental Training Consultant Unpaid Implant Supported Crown “The claim has been paid and the check was sent to the provider on (date)”, replied the insurance agent in a terse tone. This particular agent was not going to give up any information that she...
By: James Anderson, DMD, CEO “If you’re in the luckiest one percent of humanity, you owe it to the rest of humanity to think about the other 99 percent.” ― Warren Buffett As eAssist continues to grow to more than 350 billing agents nationally, I can’t help but wonder...
By Natalie Lucken, Account Manager Technology, at its core, is designed to save time and human labor, thus increasing our efficiency. Chances are you probably use a lot of technology every day to do your job, and just going about your daily life. The phrase Apple...
By: Jaycee Brown, Director of Communications Larger numbers of potential patients from the “boomer” generation want and need good dental care. These are not your “denture” patients as in the past. From age 60 to 100 can be upwards to 70% or more of the patient...
If the insurance company has made a processing mistake that can be verified the answer is YES! Many PPO contracts have in the fine print that a dentist must reimburse any amount requested by the payer, even if the error is the insurance company alone. The...
A personal account of why we do what we do. By: Mindy Pruim Davis I went to a Dr.(physician) appointment today at a new office (new insurance). The person verifying insurance told me she would try to call to get my insurance verified, as long as she...
By: James Anderson, DMD, CEO We must all hang together or, most assuredly, we shall hang separately." —Benjamin Franklin At the end of July this year, we will get together for our all hands Summit Meeting to be held here in Salt Lake City, Utah. This is such an...
By Belle DuCharme, Dental Training Consultant, Director of PACE/CE The best preparation for good work tomorrow is to do good work today. Author Unknown Recently I attended a project meeting to observe the process of a friend’s business strategy. There was an open discussion and assignment of tasks. The...
