When it comes to employee retention and turnover, many businesses are losing out to bigger and better companies that offer incentives; not only PTO, 401ks and the rest of the career package, but a simpler, more realistic view of the workplace in general. Offering career incentives...
Work in the contemporary business industry is inherently stressful. We’re constantly looking at deadlines on our calendar, upcoming projects that loom over us like the Sword of Damocles; ever-present stress and anxiety about even the smallest things. Stress leads us to unhealthy outcomes and feelings...
Dentaltown and the internet are ablaze with horror stories of recent cybersecurity breaches known as “ransomware” that have affected dental offices in the U.S. While this may seem like a scary time to be a dentist in the digital age, there are plenty of steps you...
We all know it takes the smallest mistake to discourage a patient and make them doubt your front office staff’s customer service abilities. Many patients have been lost over an accounting error that went unaddressed too long or was just poorly handled. You are not...
There’s no doubt broken appointments kill practice production numbers. The day is moving along just fine, then a patient calls to cancel at the last minute and it sends your entire practice into chaos. The Scheduling Coordinator takes to the phones to try to find...
Each dentist in practice will have a different view of what makes a "successful" business. At the beginning of a practice or the "start-up" phase many dentists won't give definition to what their practice will look like in the future because all they want now...
Management Trends Most problems in the dental industry center on office management, leading in to staff retention and profit margin. Your staff is the singular, most important aspect of running your business. We can’t have our eyes and ears everywhere, we need support from trusted employees. Retention...
Teamwork and Motivation Every business has issues with motivation at times. For dental offices, perhaps the biggest hurdle to that is worker complacency. Dental claims cleanup isn’t an easy process, and it’s easy to get caught up in the general stresses of everyday life. We spend...
Labial veneers by definition must extend interproximally and/or cover the incisal edge. This code includes all ceramic and porcelain veneers. Do not report a labial veneer as a ¾ procelain/ceramic crown/D2783 because this is a much more aggressive removal of tooth structure and will have less...
[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] No one on your team wants to hear patients complain about the office. These complaints tend to bring team members down, and quite frankly can be a bit irritating. So instead of taking concerns seriously, team members tell...
Extractions are by far one of the most popular procedures to file to medical carriers. We daily get questions from existing and prospective clients on what types of extractions they can submit to medical carriers. The answer used to be just third molars or anything...
There are certain topics most dentists would rather avoid, and fees is one of them. Of course they know they need to get paid for the services they provide, but most prefer to set their fees and forget them. They’re afraid they’ll lose patients if...
