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By Belle DuCharme, Dental Training Consultant, Director of PACE/CE The best preparation for good work tomorrow is to do good work today.  Author Unknown Recently I attended a project meeting to observe the process of a friend’s business strategy.  There was an open discussion and assignment of tasks. The...

You may have the best interactive website in town, a beautiful facility with Cad cam technology and Cone beam but it doesn’t matter if patients are soured by the person(s) answering your phone.   Excellent phone skills require training to ensure that the person answering...

Patterson Dental is pleased to announce Eaglesoft 19, which empowers you to streamline efficiency more than ever before. As always, your feedback helped shape the latest enhancements, allowing you to focus on patient care. New benefits and features include: SUPPLEMENTARY INSURANCE: This highly requested new feature...

By: James Anderson, DMD, CEO If there is one leadership skill that makes leaders stand out, it’s their ability to “work a room” with sincerity or simply to step outside themselves and acknowledge most if not all people wherever they are.  As your business grows and your...

New codes for 2018 include a revision to a much used code D2740 Crown-porcelain/ceramic The revision is that the word “substrate” has been removed from the nomenclature to eliminate the confusion as to its application to zirconium crowns. D2740 may now be used to report any...

Rebecca Avey has been with eAssist since before it was eAssist—March of 2011. She had been working in a dental office since she was 14, but never intended this to be her career. In fact she can recall as she was leaving for college, she...

By Natalie Lucken, Account Manager Many practices will tell you right away that they have a signed financial policy on file for every patient. But, have any of the patients actually read it? I often ask myself this when I called them and asked try to...

By Belle DuCharme, Dental Training Consultant, Director of PACE/CE Hiring is not a comfort zone for most dentists but they will do it out of necessity. Often this important job is delegated to an Office Manager whose background in human resources management is limited to experience in other dental...

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