Bella Zaritsky I had a Delta Dental claim that was for four impacted wisdom teeth with IV sedation. It was initially sent to Delta, but Delta required a medical EOB for these specific procedures. The medical insurance took 4 months to process the claim and send...
Office Managers and Financial Coordinators can sometimes feel beat down and rejected by financial discussions — or the lack thereof — with patients day in and day out. Preserving the relationship with the patient while also setting expectations can be very tricky. What causes these...
The COVID-19 pandemic has made everyone realize how important accessible health care is to the strength of our economy and the literal health of our country. For dental practitioners, this means taking care of the customers you’ve seen for years, and new ones who might...
Financial accountability in your dental practice does more than simply net you more profit, it allows you to see what happens with every dollar that comes into your accounts. Many dentists have an employee or two who are dedicated to the task of dental billing,...
As dentists, we play a pivotal role in helping patients understand and maximize their dental insurance benefits. By maintaining open and clear communication, we provide invaluable guidance for their oral healthcare goals. Plus, we establish a clear policy of retention that treats patients like people,...
Hillary Rubino “I work with an office that takes a lot of union plans, and these plans are the worst about paying out on major treatment. The doctor does a lot of onlays and there was one patient that had 4 of them denied for necessity...
One dental hygienist in a general practice recently told me, "We want to increase production to make up for our shortfalls in the last few months. We are seeing more patients needing scaling and root planing, and we are performing the procedure and billing the...
Why Wait? Within the dental industry, the necessity of consultations for patients is widely understood. Too often, we put our real, long term professional development goals on the 'back burner'. In lieu of focusing on the future, we essentially backpedal to the present. We understand and...
This Cigna claim took 8 months to resolve. The claim was for 3 surgical extraction and a bone replacement graft for DOS 4/19/19. It was originally billed with the wrong rendering provider, but before it paid a corrected claim was sent which showed the correct...
My eAssist team member and I had an SRP claim from June 2018 that had been denied due to "medical necessity". The office had already appealed a couple of times before we came on in Jan 2019. They received a letter just before we started...
Adequate business staffing has always been a dilemma in many dental practices. Do we have too many or not enough staff? Everyone is busy, and still, many tasks don't get completed. Maybe the practice can’t afford to hire more than one experienced Business Coordinator (Office...
Here's a short fun one to share. Office had a patient whose birthday was February 29th. And, decided to do sealants as the next year they would no longer be covered due to the age limits on the plan. Well needless to say the system...
