We have all been there; you pick up the phone and your patient on the other end wants to cancel their appointment. What do you do next? How are you currently handling these phone calls? We believe an important part of controlling cancellations is seeking to...
It goes without saying that cancellations cause chaos. Phones ringing off the line, frustrated clinicians, and inflated overhead costs are just some of the things to expect if your patients are regularly canceling. A recent study determined that 10% of all dental appointments are canceled. At...
Let’s face it, denied claims are a pain for everybody: the practice, the biller, and the patient. It takes so much time and effort to appeal the denial, and in some cases the denial is upheld, even when all evidence provided by the practice supports...
Last minute cancellations are the bane of every dentist’s existence, and it isn’t always easy to figure out the “why”. Are your patients simply forgetful? Or is there a genuine lack of communication making things more difficult in the days leading up to their appointment?...
Dental practice overhead is the proverbial elephant in the room. It’s extremely large, brightly colored, and hard to miss. It wants you to pay attention to it. The age-old wisdom of how to eat an elephant is “one bite at a time”, and the first...
It is easy to assume that the dental practice management software auto-fills all of the ADA claim form boxes correctly, but the reality is that while the form may auto-fill there should always be additional eyes on the claim before it is sent. Do you...
April is designated as Stress Awareness month, and it goes without saying that 2020 has been a year for the history books when it comes to learning how to manage stress and adjusting to a drastically different routine. But what your patients may not know...
Spring is here and it’s that time of year for dental offices to spruce up their external environments and internal protocols to improve their patients’ experience and dental billing processes. Here are 10 of our best tips for dental office spring cleaning that are sure...
Understanding the science of dental billing Working as a dental practitioner isn’t just about taking care of your patients and building lifelong relationships — a business needs to be profitable. Your insurance claims are the lifeblood of your practice, and it’s important to ensure that they’re...
Across the nation, more than 70% of dental practices are unknowingly leaving around 9% of revenue on the table because of missed dental billing steps. Dental insurance billing has become so complex that it is a full time skilled-based job requiring knowledge, experience, and efficient...
Your financial processes in your dental office are set and on paper they look like they should be running smoothly, right? Ideally yes, but which parts of the processes are getting missed due to a heavy daily dental office workload? The majority of front desk...
Do you find yourself having difficult financial conversations with patients over balances that are not verified due to “pending” insurance claims? These conversations can go sideways quickly, with patients potentially losing trust in the office’s dental billing processes — and even overall integrity. While refined...
