Completely outsource your billing department. We will provide your office a dedicated phone number for patients to call whenever they have questions about their statements or account balances. The phone number will have the same area code as your practice with the a caller id being the name of your dental practice — so when we return patient calls, they know that a representative of your dental office is calling.
It’s best to collect patient co-pays at the time of service, but often after insurance payments are posted patients may owe more. Let us help collect your past due patient accounts receivable balances. enroll in eAssist Patient accounts receivable add-on service today.
By request, we can audit a patient ledger for accuracy. Often we find that errors have occurred in previous EOB posting, which cause inaccuracies in your patient balances. There is a cost for this service. Patient ledgers are reviewed for origin of balance and we research transactions up to two years prior.
Patients that have outstanding balances–that you have deemed to be accurate–will receive three customized letters from us demanding payment. The purpose is to prompt the patient to call your office for clarification and make payment arrangements for their patient accounts receivable balances with you. All patient correspondence is available for client review.
Patients with outstanding balances that have ignored statements will receive a series of three phone calls along with the customized letters. The goal is to motivate the patient to pay what they owe.
When an account is deemed noncollectable, the office is advised, and the patient accounts receivable balance is then transferred to a collection agency–if desired by the office. We either write off the account or facilitate the collection agency transfer based on your office’s desires. Regardless of the outcome, we actively manage all of your collectible receivables to ensure accurate accounts receivable reporting.
Statements are sent electronically through your management software on a weekly or monthly basis, according to your preference.
Daily emails and weekly summaries are sent to the doctor that describe who we have contacted, how many letters have been sent, how many phone calls were made, how much money has been collected, current patient accounts receivable balances, and who left the office without paying any of their portion. This information will help your office manager better manage the front desk staff, thus improving patient portion collections at the time of service.
The fix base price is based on your total office collections for the month. The more you are collecting, the larger the office and the greater the work load. All services above are included with each of these tiered price levels. The following schedule applies:
sized dental office
If the office’s total collections are under $40k/month
The base price is $500 / month
sized dental office
If the office’s total collections are between 40k and 100k/month
The base price is $750 / month
sized dental office
If the office’s total collections are between $100k and $150k/month
The base price is $1050 / month
*In addition to the base fee above, you will be charged for postage and handling of all customized letters mailed to the patients at 0.80 cents per letter. Daily and weekly summaries are sent which include the names of patients receiving collection letters.
You might be wondering if your practice management software is compatible with our service, what if any I.T. requirements are necessary, or whether or not we handle your money. These and other technical questions are answered in our FAQ.
The Patient Accounts Receivable Management add-on Service cannot be purchased without enrolling in the Dental Insurance Billing Service. However, the Dental Insurance Billing Service can be purchased separately without the Patient Accounts Receivable Management add-on Service.